WTH SE, why are we even paying you? To hear you tell us that the problem is on our side when we know perfectly well that people all over the world are experiencing this situation, when everything was fine the day before, and we didn't change anything at all?

Even your website and forums are slow as hell, at least be honest enough to admit that there might be something on your side and do what you can to solve it ASAP, in respect of the people who are giving their money to you!