I am going to post here in hopes that SE will at least admit there is a problem and they are fixing it. My husband and I both got booted last night at the same time (around 10pm CST). We were unable to get back in without receiving POL - 0011 multiple times. This morning, same thing. My husband called SE tech support. They told him it had to be the router, it had to be the ports, it had to be the ISP. In short, my husband called our ISP and the tech guy there used remote assistance to try out everything, made sure all our ports were open, etc. He (our ISP guy )said when he used his PC to try to download content from playonline, it was sluggish and hardly responsive. My husband hung up and called SE back, only to be told it is our ISP (at least 5 times). And we need to open ports or get a new router. My husband tried to argue, so the guy on the phone said he couldn't help us and he had to go. We pay for this game. We are the reason they even get a paycheck. SE at least admit there is a problem and you are fixing it....it's when you try and make us feel stupid or like we have to run out and buy new equipment to fix something that isn't our problem...that's when we get mad.