POL-0011 error

[Fuyuu]

At least they could acknowledge there's a problem, so frustrating!

[Theonemanarmy]

would be great to merge the 3 different thread about this as well.

I was able to log in twice and got kicked the first time.

there is 1141 people on my server

[Maybee]

Yeah, please to look at this problem, this is very VERY annoying, and so far i see nothing being done.

At least admit there's a problem and try to fix it?

[Imorphise]

I am going to post here in hopes that SE will at least admit there is a problem and they are fixing it. My husband and I both got booted last night at the same time (around 10pm CST). We were unable to get back in without receiving POL - 0011 multiple times. This morning, same thing. My husband called SE tech support. They told him it had to be the router, it had to be the ports, it had to be the ISP. In short, my husband called our ISP and the tech guy there used remote assistance to try out everything, made sure all our ports were open, etc. He (our ISP guy )said when he used his PC to try to download content from playonline, it was sluggish and hardly responsive. My husband hung up and called SE back, only to be told it is our ISP (at least 5 times). And we need to open ports or get a new router. My husband tried to argue, so the guy on the phone said he couldn't help us and he had to go. We pay for this game. We are the reason they even get a paycheck. SE at least admit there is a problem and you are fixing it....it's when you try and make us feel stupid or like we have to run out and buy new equipment to fix something that isn't our problem...that's when we get mad.

[Fuyuu]

I second Imorphise!

[Ruckus]

Both my wife and i play FFXI, and we started experiencing connectivity issues with POL as well as in game when we could actually get to the downloading data screen upon login. We recieve multiple 0011 errors, and it takes many attempts over 30 minutes or more to even log in to a character completely.
I called SE tech support this morning to be told to check router port settings as well as directly connecting to my modem to make sure the router wasn't an issue. I then called my ISP to double check on ports with them and we still had the same issues. I actually had the an ISP tech worker come to my home and work on the connectivity issue, and he said it wasn't the ISP OR my router/computer etc.
He then went to playonline website in an attempt to download the POL files from their vista or 7 compatability section, and he informed me that the download took 3 times longer than it normally should have. This tells me that there are server issues on SE side.
I call tech support back and was told that SE intentionally caps the download speeds to prevent severe congestion. First off, why would a cap be needed for a file that doesn't see an incredible amount of traffic compared to a version update? Then SE tech support tells me that it is my ISP that is the issue. I proceed to tell them that all bases have been covered on my end and he starts denying everything. I ask to speak with someone else in hopes of looking at the issue from a different angle. He said there was nobody else. Then he tells me "I have to get going". Really?! It's now standard practice to blow off a customer like that when it's obvious that there are no problems on the customers side of the connection?!
I called my ISP back and the tech support guy that i had been working with offered to call SE and talk to them about the issues. Waiting to hear back from him as of right now.

Now i find that i'm not the only one having the issue, but i'm one of many having this issue. SE, stop denying fault and own up to your problems. Your customers shouldn't have to suffer from lack of communication on your end.

[StevieDee]

Sooo.... some technical support would be nice..

[Taylorstormy]

Amazing since this happened no post by administrators

[Ruckus]

They probably realized there is actually an issue and are working on a resolution. At least i hope they are. If not, i'm very disappointed.

Just got off the phone again with SE tech support. "It's not us, it has to be your ISP" (even though i've already double checked it and it's not my ISP)

I explained that it's not my ISP and then they said it must be further down the line. Well in that case how do i contact this "further down the line" to explain that there is a connection problem?

[Freddles]

WTH SE, why are we even paying you? To hear you tell us that the problem is on our side when we know perfectly well that people all over the world are experiencing this situation, when everything was fine the day before, and we didn't change anything at all?

Even your website and forums are slow as hell, at least be honest enough to admit that there might be something on your side and do what you can to solve it ASAP, in respect of the people who are giving their money to you!