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Thread: POL-0011 error

  1. #31
    Player Taylorstormy's Avatar
    Join Date
    Mar 2011
    Posts
    13
    Character
    Awkward
    World
    Cerberus
    Main Class
    SAM Lv 90
    To any of the Administrators on this site,

    Last night at varying times a mass amount of us were booted from the game with no rime or reason, and since then have had varying difficulties when attempting to get on. Last night after gettin booted i couldnt make it to the play screen with the content id's etc today i make it past those only to get locked up with cannot connect to lobby. My isp has not changed i have tried with and without my router! So attempts to tell me its on my end our unnecessary. Their seems to be a problem on your end! I would call u but i cant even get ur support page from your main site to come up. I have been a loyal customer for many many years now, and have always been dissapointed by your lack of customer service, but unfortunately i enjoy your game. Please stop doing what you normally do when there is a problem and ignore us, at least respond to all of our concerns!
    (1)

  2. #32
    Player Hesturk's Avatar
    Join Date
    Sep 2011
    Posts
    2
    Character
    Hesturk
    World
    Carbuncle
    Main Class
    SMN Lv 90
    At around 11pm eastern, on September 6th 2011, I was also disconnected on both X360 and PC. Me too, I live in the Montreal area, using Videotron ISP. Now don't get me wrong. I have changed nothing, and everything else beside FF XI works perfect. I searched the web for answer / solutions but couldn't find any. I found someone trying to trace the problem with tracert (trace route dos command) to lobby server, I used 124.150.154.122 (someone pointed out it was the proper ip adress). I do get a time-out at some point between Montreal and Asia. All the ISP could do is acknowledge that there were indeed time out at this point, but since everything else is working fine, and since they have done nothing on their end, they are not going to investigate further. They are positive that the problem is not on their side.

    I was able at some point to play for a bit, but today when I finally make it to login (after 50+ attemps) I never actually log coz it stays in downloading info forever and finally times out. Tonight, I can't even connect on 360, and to make sure it was working, i've downloaded random games, 2GB of it.

    The problem might not be from SE directly, but sadly there's nothing we can do. Hope it get solved quickly.
    (1)

  3. #33
    Player Jadedpaladin's Avatar
    Join Date
    Sep 2011
    Location
    Montreal, Qc
    Posts
    2
    Character
    Nekomie
    World
    Odin
    Main Class
    BLM Lv 79
    I was beginning to think it was just me, I also experienced the same problem (and I also live in the montreal area.) I have been attempting to connect and when I actually manage to get to the character select screen I can log in to only 2 characters of the 5 I have. I have verified that this is not a problem on my end nor with my ISP.
    (0)

  4. #34
    Player sdragon's Avatar
    Join Date
    Mar 2011
    Posts
    1
    Character
    Sdragon
    World
    Shiva
    Main Class
    WAR Lv 90
    yo SE stop telling us to check our router, isp , modem etc......
    like every isp router modem bla bla bla all over the stop working at the exact same time ? cmon
    too bad i cant tell you how i feel bout you cause i might get into trouble

    now get to work & find a solution
    getting tired of this ><
    (0)

  5. #35
    Player Imorphise's Avatar
    Join Date
    Sep 2011
    Posts
    3
    Character
    Imorphise
    World
    Sylph
    Main Class
    BLM Lv 90
    Still happening....I got in, it was working for a while, I was able to zone, then DC'd 3 times in a row. I give up.
    (0)

  6. #36
    Player Toshironikko's Avatar
    Join Date
    May 2011
    Posts
    6
    Character
    Toshironikko
    World
    Bismarck
    Main Class
    SMN Lv 99
    I am from Georgia,USA with Comsouth cable internet and i'm getting this problem as well.
    (0)

  7. #37
    Player Hesturk's Avatar
    Join Date
    Sep 2011
    Posts
    2
    Character
    Hesturk
    World
    Carbuncle
    Main Class
    SMN Lv 90
    I was able to logon and play as well for about 3h, then DC for no apparent reason. I was also unable to access this website, but every other were fine. However, on X360 I was able to log for 3 mins then it was disconnecting me with time out every time. Please do something about it.
    (0)

  8. #38
    Player Octaviane's Avatar
    Join Date
    Mar 2011
    Location
    Bastok
    Posts
    530
    http://forum.square-enix.com/ffxi/th...enance-(Sep.-7)

    Might this have been the problem?

    Also, if you are expecting an answer for a Mod or Dev or even SE Management in this Forum, it won't happen.Just take a look at the history of complaints here with no response.
    (0)
    Proud to be "Old School" and to have completed CoP pre-nerf

  9. #39
    Player Berdine's Avatar
    Join Date
    Sep 2011
    Posts
    1
    Character
    Berdine
    World
    Bahamut
    Main Class
    BLM Lv 90
    It's not a payment problem, since one of my char has been transfered to ClickAndBuy last month and my other char didnt, and they both have the same issue~
    (0)

  10. #40
    Player
    Join Date
    Sep 2011
    Posts
    6
    Everything is back to normal for me, yesterday i was even able to log once in all day. And now i've been in game w/o issue for over 6h so it seems to be fix on my end ISP is Videotron in Quebec
    (0)

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