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Thread: POL-0011 error

  1. #1
    Player Obysuca's Avatar
    Join Date
    Mar 2011
    Location
    Bastok
    Posts
    116
    Character
    Obysuca
    World
    Siren
    Main Class
    PUP Lv 99

    POL-0011 error

    Last night I had no problem logging on, but this morning (and its been continuing all day), after I log on, right before the screen with the play button, it pops up saying "Network is busy" so I thought it might be a problem for a couple people, asked people on my friends list, no problem for them, so I waited a few hours, checked back, same problem. I tried resetting my PC and internet, still didn't solve it ><

    Edit: and for those people thinking "You need to transfer to get on" I did that a while ago so that's not the problem
    (0)
    Last edited by Obysuca; 09-01-2011 at 01:46 PM.

  2. #2
    Support Rep
    Join Date
    Apr 2011
    Posts
    224
    Obysuca,

    We can offer a few suggestions if you are experiencing any of the following:
    • Have difficulty connecting to or staying connected to the PlayOnline Viewer or FINAL FANTASY XI
    • Crash, receive a black screen error, or get stuck at the downloading data screen upon clicking your character handle or character select button
    • See your the lag meter turn red
    • Encounter increased lag or connection problems near crowed areas
    • Have trouble accessing specific zone(s)
    • Have trouble logging in with specific character(s)
    • Receive any of these errors: 3113, 3100, 4001, 1160

    Suggestions:
    1. Check to make sure you have properly configured or turned off any of the following: Routers, Proxy Servers, NAT Servers, Internet Connection Sharing services.
    2. If you are using any kind of software/hardware Internet Sharing service/device the following ports need INCOMING access to your PC: TCP 1024 - 65535, UDP 53, and 50000 - 65535. Also, check to make sure that the ports mentioned are not blocked by your ISP for INCOMING access. Proper configuration of any of the above items mentioned should be done by following the instructions in the software/hardware manual or calling the manufacturer's technical support.
    3. If you are using a router, and have configured that router for port forwarding, temporarily bypass that router and connect directly to the modem.

    Please take note of the following:
    • Proxy servers, and satellite connections are not supported and do not work correctly with FINAL FANTASY XI.
    • Your router may require that you use a PC to configure your network settings. For more information about how to configure your network settings, please refer to the instruction manual that came with your router or contact the manufacturer directly.
    • If your Internet Service Provider (ISP) specifies a DNS server, you need to make sure to configure your settings to allow packets to pass through UDP Port 53 as well. For more information, please refer to the instruction manual for your router or the information provided by your ISP.
    (0)

  3. #3
    Player
    Join Date
    Sep 2011
    Posts
    6
    I'm having the same issue. Yesterday i lost connection and it took me about 15min to reconnect, then 2h later lost connection again and tried to connect for at least 1h w/o success. And now this morning I'm totally unable to connect. I get server is busy or no connection error. Anything else work perfectly fine with my Internet. I'm on Quetzalcoatl server.

    Edit: with a lot of perseverance i succeed into getting to character select screen but it wont let me log with a character

    Edit: It also does this on 360, not only PC
    (0)
    Last edited by Alfinia; 09-07-2011 at 08:53 PM.

  4. #4
    Player Guyon's Avatar
    Join Date
    Jun 2011
    Location
    Windurst
    Posts
    2
    Same here, got kicked yesterday and now nothing, can't login anymore, only logged back yesterday for 5 sec. to get kicked again.

    Also the same results as Alfinia when it come to force it to the character login screen, it freeze and disconnect.

    I also doubt it's a ISP problem or anything like it, i never changed anything whatsoever, it just randomly started.
    (2)
    Last edited by Guyon; 09-08-2011 at 04:22 AM.

  5. #5
    Player Vaness's Avatar
    Join Date
    Mar 2011
    Location
    Canada
    Posts
    19
    Character
    Vaness
    World
    Cerberus
    Main Class
    DNC Lv 95
    ok so I am going to post here so the problem get solved.It's multiple ppl from different servers and different countrys having the same problems at the same time since yesterday night.

    It's not ISP
    It's not internet providers.
    It's not because our game fucked up out of no where.
    It's not because we uses proxys.

    Most of us never had any problems until yesterday night.
    We just can't pass through PoL screens and character screens w/o getting 5 or more 0011 errors.
    It litterally takes hours to connect to then get kicked back an hour or two after.

    My friend did a research and one of your servers in Los Angeles is currently having problems, please fix it and stop taking us for retards.

    Thank you,
    A dedicaced player -Vaness-
    (6)
    Last edited by Vaness; 09-08-2011 at 04:37 AM.

  6. #6
    Player Fuyuu's Avatar
    Join Date
    Sep 2011
    Location
    Canada
    Posts
    9
    Character
    Momoho
    World
    Ragnarok
    Main Class
    NIN Lv 90
    Yeah! It can't be a coincidence. It's global, either something changed in windows 7 or something is wrong with FFXI servers.

    I'm getting angry, fix it please!
    (2)
    Was Fuyuu on Caitsith, had to give up my pretty name and changed to Momoho. :<

  7. #7
    Player Angeu's Avatar
    Join Date
    Aug 2011
    Posts
    2
    Character
    Angeu
    World
    Leviathan
    Main Class
    SAM Lv 95
    I'm going to second what has been said here. I DC'd while standing in Port Jeuno last night at around 11 PM EST. I haven't been able to get back on since. I will get POL-0011 errors at random stages of the log in process.

    This is not the fault of the players, SE, this is a problem with your servers. Please fix it.
    (1)

  8. #8
    Player
    Join Date
    Sep 2011
    Posts
    4
    I started having problems around the same time and I'm in Ireland. I've heard of other Irish players in the same boat.
    (0)
    Last edited by StevieDee; 09-08-2011 at 05:07 AM.

  9. #9
    Player Fuyuu's Avatar
    Join Date
    Sep 2011
    Location
    Canada
    Posts
    9
    Character
    Momoho
    World
    Ragnarok
    Main Class
    NIN Lv 90
    Don't think it's Irish related because I'm in Canada(Quebec, East Coast).
    (0)
    Was Fuyuu on Caitsith, had to give up my pretty name and changed to Momoho. :<

  10. #10
    Player Taylorstormy's Avatar
    Join Date
    Mar 2011
    Posts
    13
    Character
    Awkward
    World
    Cerberus
    Main Class
    SAM Lv 90
    I have same problem got booted last night and still cant log on its not our ISP its something else and I do not appreciate paying for something i cannot use!
    (1)

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