Square Enix Transfer Errors

[Varond]

In trying to transfer 3 accounts payment information, the process ends in an error everytime. The credit card associated with this account had been stolen and the new card information needs to be updated. Is there a current problem with the registration, and if there is when will it be fixed.

[RAIST]

Don't think it lets you get at the old CC info now...have to transfer to the new payment methods, which doesn't have a direct CC payment option for the non-JP regions (not yet, at least...something supposed to be coming in the fall). So, you'll have to transfer and setup either a Crysta account or go with Click&Buy. I set up the crysta account first, and it transferred to that method without a hitch (even though I had a 0 Crysta balance).

After you get things transferred over, you have options to re-activate ID's and such within the new SEAM system--but I think there where some issues with reactivation they are still trying to fix.

[SE_James]

Varond,

As noted in the general forum rules, this forum is for the discussion of technical issues. In the future, please contact the SQUARE ENIX Support Center directly for any account or billing related issues. For assistance with account-related issues, please contact us directly through the SQUARE ENIX Support Center for your region. Unfortunately, since this situation does not involve any technical trouble, we have had to lock the thread.

The SQUARE ENIX Support Center for North American accounts can be found at this link:
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The SQUARE ENIX Support Centre for European accounts can be found at this link:
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The SQUARE ENIX Support Center for Japanese accounts can be found at this link:
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