Easier Payment Options (08/23/2011)

[Maacha]

You've Spoken and We've Heard You

You, the community, have clearly expressed your dissatisfaction with our billing system transition—and we are listening. We now understand that the options we presented you did not meet the level of service you have come to expect from Square Enix, so we have been working hard to address these concerns.

Accordingly, we will be extending the transfer cut-off date until we are able to implement the following improvements:
- New credit card payment options for Crysta [Available Now]
- The ability to specify exactly how much Crysta you want to buy [Early Fall]
- New recurring payment credit card options [Mid Fall]

We hope these steps show our ongoing commitment to you, our fans. It is our goal to make the FINAL FANTASY XI experience as fun and rewarding as possible.

Also in the days to come we'll reveal details for new offers and incentives to help ease your transition to the new system.

We sincerely thank you for your continued support of FINAL FANTASY XI.

Yasu Kurosawa
FINAL FANTASY XI North American Online Producer

Is this coming too late? Maybe they'll keep some of us who were planning to quit because of payment stuff...

[Crocker]

Thank goodness I was gonna keep playing anyways but didn't like the fact of over paying just to have enough Crysta.

If they are really listening to the "community" how about unbanning all the wrongfully banned people and make customer service useful? Instead of breaking everything you touch!

[ThaiChi]

HURRAY!!!!!!!!!!!!!!!!

[Kimble]

Not sure how its to late since they just it says they aren't forcing anyone to transfer their accounts until the new methods are added.

[SilentTeK]

This is all well and good for those with US accounts but what about the EU accounts as this has so far only been posted on the US POL site.

will this time extension be applied to all?

[Maacha]

Not sure how its to late since they just it says they aren't forcing anyone to transfer their accounts until the new methods are added.

I had already transferred, not expecting an extension >.> I can't even seem to get them to take my US credit card and US Paypal account now though, no idea why... I want to give them my money, but I may be forced to wait until they add those new options in a few months...

[Kimble]

I had already transferred, not expecting an extension >.> I can't even seem to get them to take my US credit card and US Paypal account now though, no idea why... I want to give them my money, but I may be forced to wait until they add those new options in a few months...

Well no offense but today is the 23rd so you still had a week until you were "forced" to transfer. Should have just waited till the 30th and then do it if nothing was announced.

[Maacha]

Well no offense but today is the 23rd so you still had a week until you were "forced" to transfer. Should have just waited till the 30th and then do it if nothing was announced.

I'm not the kind of person who normally leaves things to the last minute >.> I transferred my mule account last month, that's when I found out I wasn't able to pay using the same card I'd been using for 3 years. I tried a bunch of things, but wasn't able to pay for my mule account, so I let it stay inactive for August. I transferred my main accounts after the August billing, since I wanted the in-game item and figured I was going to get shut off at the end of the month anyway... I really wasn't expecting them to extend the old billing system...

I can't even get Playspan/Paypal to process a payment using my US credit card, which is a last resort I'd been waiting to use since I don't have alot of money in the US right now to use. It could have covered 2-3 months until they add a way I can use my foreign card again, but I keep getting an error when I try it:

http://i193.photobucket.com/albums/z...rystafail2.jpg

[Sevvy]

You people who are crying are unbelievable. For the past month all ive heard is crying...OMG THEY HAVE TO SET UP A BETTER PLAN. So they finally do and you cry that its too late.

[Maacha]

You people who are crying are unbelievable. For the past month all ive heard is crying...OMG THEY HAVE TO SET UP A BETTER PLAN. So they finally do and you cry that its too late.

The problem is, the solution for my problem isn't coming for a few months, if at all, and I've already transferred. I will still have to deactivate at the end of the month unless I can find another way... >.>