Thank You SE and Good-bye

[Korpg]

Interesting point, but if they were all that concerned with their own liability, why keep CC info of their JP customers?

Because they can pay in exact currency (yen) instead of having to pay in a foreign currency (anything else).

[RAIST]

Because they can pay in exact currency (yen) instead of having to pay in a foreign currency (anything else).

That has nothing to do with security---that is a matter of cost management.

A server is open to the same threat of attack regardless of where it is physically located. The level of security is the same regardless of whose information is saved on it--it can be attacked just as easily from someone inside JP as any other region. Someone living in Japan has their information open to the same threats as someone living in Europe. The ONLY way it could be bound to a security issue is because it would cost more to implement stronger security to meet banking regulations enforced in another region. That makes it a COST issue, NOT a SECURITY issue--as in, they didn't want to pay for updated VPN cards for their firewalls or something.

[oliveira]

Interesting point, but if they were all that concerned with their own liability, why keep CC info of their JP customers?

To not risk losing them.

[Alhanelem]

Good bye.

real fun will be when everyone who switched over gets double or triple charged again

SE has owned up to the technical problem they had that led to people paying twice to get their account back online, and refunded them the original charge. Outside of that, actual, true multi-billings are extremely rare. Almost all "double billings" were not actually double billings and were caused by people not understanding how SE charges you when you reactivate. No one has ever been "triple billed" either.

I, and I'm pretty sure no one else, got charged with both payment systems. Many of us have switched over and if that could have happened, it would have happened already because I and such people transferred before the end of July.

To the OP: If you're going to leave, just leave. No one really wants to hear why. If you really want to write a letter to SE, write a letter to them, don't post it on a forum.

[Heimdall]

Good bye.

SE has owned up to the technical problem they had that led to people paying twice to get their account back online, and refunded them the original charge. Outside of that, actual, true multi-billings are extremely rare. Almost all "double billings" were not actually double billings and were caused by people not understanding how SE charges you when you reactivate. No one has ever been "triple billed" either.

I, and I'm pretty sure no one else, got charged with both payment systems. Many of us have switched over and if that could have happened, it would have happened already because I and such people transferred before the end of July.

To the OP: If you're going to leave, just leave. No one really wants to hear why. If you really want to write a letter to SE, write a letter to them, don't post it on a forum.

except for the people who did get triple charged the ones who got double bille don old system and then billed again on new system. I personally did get double charged as i was charged for month i rectivated accout that that canceled then charged double on this billing cycle.


and hi Neika!

[Minsc]

To the OP: If you're going to leave, just leave. No one really wants to hear why.

Since when does YOU = ALL? How do you know for a fact that "no one" wants to hear why?

[Michae]

Since when does YOU = ALL? How do you know for a fact that "no one" wants to hear why?

Because if you have been reading the forums at all you would know that Alhanelem is a forums troll that seems to feel he knows so much more about the game than others he of course has to put in his 2 cents. This is a common illness among the basement dwelling community, I frankly feel we should start an association and have a telethon to help combat this horrible social disease, but sadly very few ppl care about them or anything they say.

[Heimdall]

Because if you have been reading the forums at all you would know that Alhanelem is a forums troll that seems to feel he knows so much more about the game than others he of course has to put in his 2 cents. This is a common illness among the basement dwelling community, I frankly feel we should start an association and have a telethon to help combat this horrible social disease, but sadly very few ppl care about them or anything they say.

ya why i'm not even bothering responding to him. simply put i've been charged in a 2 month period almost 70 dollars for my account and trying contact SE been a joke afer repeatidly waiting on live support hold system for 30 mins at time only to be cancled out with a message no agent available emails going un answered and phone support just being a perment hold it all just become on big joke. Far as what i said eariler about it beingthem trying distance them self from US dollar why else would they make people in other countrys who use pay with the dollar no longer be allowed to. There was a simular article while back about wii sales and money the company would lose due to echange rate flucturations.

[Alhanelem]

except for the people who did get triple charged

No one has been triple charged and I can't even imagine what kind of screw up it would take to make that possible, but I imagine the user would have something to do with it if it happened just as with all the false double billings that were really just previous + next months being charged at the same time (which is not a double billing), and no one got billed on both systems at the same time. It's called a TRANSFER for a reason. Once you've made the transfer, your billing information is no longer on PlayOnline.

You need to back up your claims with proof. When SE makes a mistake, they generally own up to it.t

I personally did get double charged as i was charged for month i rectivated accout that that canceled then charged double on this billing cycle.

Pics of both statement and SE account history or it didn't happen, unless you're referring to the July incident which did happen but SE acknowledged it and made amends for it.

SE is far from perfect, but a few returning players misinterpreting their bill led down a slippery slope to people just assuming that SE randomly goes around multi-billing people. It just doesn't happen. Virtually all true multibillings with any business are USER error, e.g. clicking a submit button in a checkout form more than once (and these web pages almost always have a warning telling you not to click the button more than once)

In the actual event that you really do get charged for the SAME account more than once for the same period, you should take it up with SE and give them a chance to fix the mistake before you go raging on the forums about it.

[Neonii]

No one has been triple charged and I can't even imagine what kind of screw up it would take to make that possible, but I imagine the user would have something to do with it if it happened just as with all the false double billings that were really just previous + next months being charged at the same time (which is not a double billing), and no one got billed on both systems at the same time. It's called a TRANSFER for a reason. Once you've made the transfer, your billing information is no longer on PlayOnline.

You need to back up your claims with proof. When SE makes a mistake, they generally own up to it.t

Pics of both statement and SE account history or it didn't happen, unless you're referring to the July incident which did happen but SE acknowledged it and made amends for it.

SE is far from perfect, but a few returning players misinterpreting their bill led down a slippery slope to people just assuming that SE randomly goes around multi-billing people. It just doesn't happen. Virtually all true multibillings with any business are USER error, e.g. clicking a submit button in a checkout form more than once (and these web pages almost always have a warning telling you not to click the button more than once)

In the actual event that you really do get charged for the SAME account more than once for the same period, you should take it up with SE and give them a chance to fix the mistake before you go raging on the forums about it.

I would not just assume folks are making stuff up. I'm curious is this opinion or fact? Do you have some inside knowledge that enables you to make statements like this? How do you know these things? Share with me your sources because what I know for a fact Is I tried to pay followed all the links and instructions but still get shut out. Everyone is not complaining just to make noise some of us are having real problems.

Edit: Another thing I know for a fact is contacting customer service more often than not results in getting a run around. I have absolutely no motivation to say anything at all in this topic except wanting SE to wake up and address my concerns.

They can nuke the thread to high heaven does not change the fact that some of us can't pay. I try to pay them and follow the instructions but keep getting hoops. Content ID's are canceled so oh well. I have been re-connecting with my other games. Maybe they will make it easier for me to pay them then I can re-open account.

Me personally quitting is not because im bored with the game i"m to new at it for that. It wont let me pay so oh well I guess they don't want my business. You can delete threads all you want to that does not change the actual facts of customers being shut out. I keep watching forums to see if anything develops but oh well.