Yes, I have spoken to their technical support on the phone 3 times on this between the 1st and now. They all said it was down. The last time I asked "is there a general idea of when it may be back?" and was told "I wish I knew."

I assume this is why if you use the chat feature and put it you are having a character reactivation issue they will kick you off when it is your turn. But that is just a guess.