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  1. 08-11-2011 04:54 AM #1
    Zio
    Player Zio's Avatar
    Join Date
    Aug 2011
    Posts
    1
    Character
    Ziox
    World
    Asura
    Main Class
    RDM Lv 1

    Character Reactivation Service

    I was curious to see if anyone knew about it being down. It's been down for over 24 hours since I tried to use it. I didn't see anything about it in the maintenance log. Honestly, I've been very patient in trying to get back into Final Fantasy 11 but it seems like the online service as a whole is complete garbage at the moment. I'll give it another day or so before I find another game to play.
    (0)
  2. 08-13-2011 06:52 AM #2
    nowtheworld14
    Player nowtheworld14's Avatar
    Join Date
    Aug 2011
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    2
    Character
    Siebenn
    World
    Odin
    Main Class
    WHM Lv 50
    I think it has been down since Aug 1. My friend and I were reactivating characters and mine worked on July 31 and his is frozen from Aug 1. Support says there is no idea when it might be back.
    (0)
  3. 08-14-2011 03:40 AM #3
    Dragoy
    Player Dragoy's Avatar
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    Jul 2011
    Location
    Bastok
    Posts
    2,057
    Character
    Dragoy
    World
    Fenrir
    Main Class
    RNG Lv 99

    Hmmm.

    Have you actually contacted the Customer Support, is it really officially down?

    I can only find announcements of by-gone issues where the service was seemingly re-instated already except for this one:

    Quote Originally Posted by PlayOnline web-site
    The previously suspension of Character Reactivation Service is now anticipated to be completed on Jul. 2, 2011 15:30 (GMT).
    We apologize for any inconvenience this may have caused and thank you for your patience.
    Can't seem to find anything after that.
    That is on the European-site... there is this on the US one:

    Quote Originally Posted by PlayOnline web-site
    We are happy to announce that the Character Reactivation Service, temporarily suspended since March 7, 2011 8:00 (PDT) due to the World Merge, has resumed service as of Jun 8, 2011 6:10 (PDT).
    They're in a bit of a mess, I think, especially when comparing the info they post in different sections of different sites...
    Might be better to just have one site for everything...
    (0)
    ...or so the legend says.

  4. 08-14-2011 11:09 AM #4
    nowtheworld14
    Player nowtheworld14's Avatar
    Join Date
    Aug 2011
    Posts
    2
    Character
    Siebenn
    World
    Odin
    Main Class
    WHM Lv 50
    Yes, I have spoken to their technical support on the phone 3 times on this between the 1st and now. They all said it was down. The last time I asked "is there a general idea of when it may be back?" and was told "I wish I knew."

    I assume this is why if you use the chat feature and put it you are having a character reactivation issue they will kick you off when it is your turn. But that is just a guess.
    (0)
  5. 08-17-2011 01:54 AM #5
    SE_James
    Support Rep
    Join Date
    Apr 2011
    Posts
    224
    Zio,

    As noted in the general forum rules, this forum is for the discussion of technical issues. We do apologize for the problems that you are experienced, and are glad to hear that you were able to resolve them on your own. However, if you wish to provide feedback for FINAL FANTASY XI, then we would ask that you do so through the appropriate forms on the SQUARE ENIX Support Center website. Unfortunately, since this situation does not involve any technical trouble, we have had to lock the thread.

    The SQUARE ENIX Support Center can be found at this link:
    SQUARE ENIX Support Center
    (0)
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