Explain SE!

[Dragoy]

Yeah, if actually requesting for support, they can't provide it via the forum for issues about billing and other such account related things of individual people.
Contacting the support via the methods listed at the Support Centre would be the way.


If it's just discussion about it, and not about requesting for support, though, then it should be fine just like the other similar ones that were brought up are, I'd think.

They wont actually provide support via the forum for anything at all, not account related (including but not limited to the Transfer process), and not even technical issues really. All they do is assure the players they take their post to the people responsible to have a look at and depending of the issue, lock the thread so that players who might be able to actually help can't reply there and they often would have the solution to share.

Basically there is no support section, just a report things section...

[Neonii]

All I can say is when they fix something where it actually allows me to pay them cool. Until then oh well it gets old really fast and is very strange customer service. I would suggest maybe they should set up a special hot line to help folks willing to pay them but running into problems. Why lose customer when you don't have to?

[Selzak]

heres a better idea than posting on a forum about gameplay, call the billing department


wow, i know im a genius, its ok, im used to it

What makes your genius mind think that this forum is exclusively dedicated to gameplay discussion?

Have you seen the stickies at the top of General Discussion? General Discussion, by the way, is located under:
English Forums >> COMMUNITY >> General Discussion

[Zaknafein]

how can you claim I'm wearing a tinfoil hat? Not a conspiracy theoricist. What I gave as reasons are plausible reasons because they are things that have been documented to have happened.

Need to get your facts straight.

He just wants to subtly(at least he thinks) interject his political crap.

[Winrie]

how can you claim I'm wearing a tinfoil hat? Not a conspiracy theoricist. What I gave as reasons are plausible reasons because they are things that have been documented to have happened.

Need to get your facts straight.

Either way, this is the wrong place to even post this kind of problem, secondly, who made you the paramount of intelligence, the only thing i see posted from you is dribble about how right you are.

[Revanchist]

As this is a open forum for FFXI gamers, each person is entitled to voice/post their opinion Winrie. While I may agree that this may indeed be the wrong place to post something like this, as RAIST said, the OP may've posted here as a warning as what happened to him/her, may happen to someone else.

There's no need to flame people for their opinion either.

[RAIST]

You appear to be a new poster here and apparently don't know much of anything about me, Winrie. So, I'm willing to give you the benefit of the doubt.....I seriously hope you aren't trolling.

facts are facts. That's what I try my best to stick to, and if it is an opinion I try to provide the reasons for why I have that point of view, based on what I know of a situation.

That post was in direct response to someone challenging the OP's right to post. OP didn't appear to be posting to solicit biling support, and was accused of it. He/she did not ask SE to fix an account--asked them to fix the snafus in the billing system. I simply posted some possible reasons why he/she may have posted is all, in counter to the accusations lobbed at the OP. Those reasons are based on events that are happening, and gave an example to back it up.

For that, I get called a tinfoil hat wearer? Korpg should really know better...we've both been round and round these forums long enough to know that I am not in the conspiracy theorist camp.

As for "dribble about how right you are".... well, I direct you again to the point above: facts are facts. Either they are right, or they are wrong. A few people have called us wrong on posts without providing any evidence to the contrary, while I and others have provided evidence to support those challenged facts. When something I post has been shown to be wrong, I stand corrected and the record shows it and we try to move on. So, if it is dribble about me being right when I and others have been proven to be in the right...well, then I guess a bunch of us here are dribbling fools?

[Winrie]

You appear to be a new poster here and apparently don't know much of anything about me, Winrie. So, I'm willing to give you the benefit of the doubt.....I seriously hope you aren't trolling.

facts are facts. That's what I try my best to stick to, and if it is an opinion I try to provide the reasons for why I have that point of view, based on what I know of a situation.

That post was in direct response to someone challenging the OP's right to post. OP didn't appear to be posting to solicit biling support, and was accused of it. He/she did not ask SE to fix an account--asked them to fix the snafus in the billing system. I simply posted some possible reasons why he/she may have posted is all, in counter to the accusations lobbed at the OP. Those reasons are based on events that are happening, and gave an example to back it up.

For that, I get called a tinfoil hat wearer? Korpg should really know better...we've both been round and round these forums long enough to know that I am not in the conspiracy theorist camp.

As for "dribble about how right you are".... well, I direct you again to the point above: facts are facts. Either they are right, or they are wrong. A few people have called us wrong on posts without providing any evidence to the contrary, while I and others have provided evidence to support those challenged facts. When something I post has been shown to be wrong, I stand corrected and the record shows it and we try to move on. So, if it is dribble about me being right when I and others have been proven to be in the right...well, then I guess a bunch of us here are dribbling fools?

I never asked for your benefit of the doubt, nor will i pursue a drawn out responce to yours, all im going to say is through more threads than this one you pose an image of 'I'm correct always" Since i am entitled to my own opinion, i will say it gets old after awhile, considering you are only correct maybe half of the time, if any. I'll leave it at that.

[Iceni]

Frankly, I'd like an explanation or at very least acknowledgment from SE about their latest billing fiasco, too.

As it stands, a family member who has paid this month, but:
1) He cannot access any of his content IDs.
2) He cannot post here because he has no content ID.
3) He cannot reactivate because of the infamous ERROR 105.
4) His support ticket for this issue is 1 week old. He was promised an answer within 48 hours.

He was already the victim of July's billing fail and deactivation fiasco. Except, at least last month he was able to reactivate his content IDs with no problem. This month, however, due to the Click&Buy/transfer, he paid but cannot reactivate his content IDs.

Error 105 (among others) is a Square Enix account management system issue. People caught in this system error are NOT receiving customer support. Why penalize people caught in July's billing fiasco again? Why accept payment from customers and NOT allow them access to the service they paid for?

We use the same bank, have our own credit cards from the same bank, our own SE accounts and have been playing FFXI since 2003. Neither of us had an issue with payment all these years until the past few months due to billing errors from SE.

If we can't play as a family and go on duo adventures, I don't really feel like playing either even if my account is in good standing.

This billing snafu needs to be fixed or at the very least acknowledged by Square Enix. For the many loyal, paying FFXI fans who now have their content IDs frozen for NO GOOD REASON, there are friends and family who will also cease playing. FFXI is just not the same without your linkshell mates of several years. Honestly, I really don't care about the transfer or billing service provider or even paying a little extra as long as the system works. Obviously for many loyal FFXI fans who got locked out this month, THE SYSTEM DOES NOT WORK.

[RAIST]

I never asked for your benefit of the doubt, nor will i pursue a drawn out responce to yours, all im going to say is through more threads than this one you pose an image of 'I'm correct always" Since i am entitled to my own opinion, i will say it gets old after awhile, considering you are only correct maybe half of the time, if any. I'll leave it at that.

Hey, you threw down the gauntlet. I just responded in kind. If you think someone is wrong, then challenge the post and provide something to back up the challenge. Like I said, others have done this to not only myself, but others in the past. When something was proven to be wrong, the record shows that. Several here have tried to issue challenges, but presented strawmen and never actually addressed the points as stated. So, if you see something specifically wrong, present facts to the contrary and have an honest debate over the issue. Don't just sling mud and then duck and cover.