Explain SE!

[Runespider]

heres a better idea than posting on a forum about gameplay, call the billing department

Have you ever tried to deal with customer support? I'm guessing not.

[Alhanelem]

Have you ever tried to deal with customer support? I'm guessing not.

I have. And my experience was pleasant.

Really now, I think people are making shiat up to slander SE. the OP's situation is too ridiculous, because it's simply not possibl that anyone's billing date could be the 7th unless they just reactivated between the 1st and now; in which case the OP absolutely should have been cancelled (or never activated in the first place) because they were just reactivating.

Billing no longer takes place at the end of the month for the following month. Its when you first start playing and every 30 days thereafter.

Given the original billing issues many people had before the account transfer were about 3-D Secure, a tool intended to PREVENT fraud, you could reasonably accuse SE of certain things, but fraud is not one of them. Any time there has been a real, actual double billing SE has owned up to it and done the right thing (refund the overcharge). There is no double billing here and I'm almost certain the OP made up an extreme story to get attention.

[RAIST]

I have. And my experience was pleasant.

Really now, I think people are making shiat up to slander SE. the OP's situation is too ridiculous, because it's simply not possibl that anyone's billing date could be the 7th unless they just reactivated between the 1st and now; in which case the OP absolutely should have been cancelled (or never activated in the first place) because they were just reactivating.

Billing no longer takes place at the end of the month for the following month. Its when you first start playing and every 30 days thereafter.

Given the original billing issues many people had before the account transfer were about 3-D Secure, a tool intended to PREVENT fraud, you could reasonably accuse SE of certain things, but fraud is not one of them. Any time there has been a real, actual double billing SE has owned up to it and done the right thing (refund the overcharge). There is no double billing here and I'm almost certain the OP made up an extreme story to get attention.

Eh.. other's have posted getting the double-shot too. Probly the same glitch that's been in the system for years (account was active into the future month while billing was going, then got cancelled for non-payment, flagging you as past due at that point--or something screwy like that, forget excctly how SE explained it in the past), they just have to call SE on it and try to get it sorted out. Have a feeling this problem will continue until they fully move everyone into the new system and all the legacy crud is cleared.

Just be aware that for now, if you re-activate, you may still get hit with the extra amount. Hopefully that goes away after 8/31.

[Godofgods]

Really now, I think people are making shiat up to slander SE. the OP's situation is too ridiculous, because it's simply not possibl that anyone's billing date could be the 7th unless they just reactivated between the 1st and now; in which case the OP absolutely should have been cancelled (or never activated in the first place) because they were just reactivating.

I'll admite to not being the greatest speller in the world, but you need to learn how to read.
My payments were aways up to date. On aug 6th i changed billing methods from direct C&B to the crysta. And when i woke up on the 7th, i founds my account canceleld. If i hadnt paid the months fee's, they would have cancelled it earlier. Which means I did pay that months fee's. Now, as you said, billing doesnt take place on that date. Theirfor theirs no reason for a sudden cancellation of the account a week into the cycle. When i had to reactivate the account, they charged me a full months fee. Which would mean i was billed the same months fee twice.

As for the other aspect of this C&B nightmare, when i added 20.00 worth or crysta to my account and got en error message after confirming it, and the crysta was not added my account, I was still charged the $20.00 to my card. So iv gotten billed yet again.

Now obviosuly i dont expect the mods or anyone to fix the problem here. Just bringing it to the communitys attention that things like this are accuring. And maybe they'll care more when it happenes to them.