Explain SE!

[Godofgods]

Aug 6th i switched payment method over to Crysta. When i attempted to add some, i got an error message, and no Crysta was added to my account. Of course i still got an email from C&B saying they charged me.

Today, Aug 7th, I get an email saying "Due to a processing error with your payment method, all continuous options for the following service account have been canceled."

And now i cant even log into XI because it says i have no content ID's. (Funny.. i had 10 last night...)

So i had to reactivate all my ID's. For which i got charged another ~22.00. I better not be getting billed twice for this bull*

[Sureal]

heres a better idea than posting on a forum about gameplay, call the billing department


wow, i know im a genius, its ok, im used to it

[Panthera]

heres a better idea than posting on a forum about gameplay, call the billing department
wow, i know im a genius, its ok, im used to it

This is a forum about gameplay? Last I checked there were dozens of threads about billing before this one. It's about everything except gameplay these days, until this issue is finally resolved.

But he actually posted here thinking he will get a response about a personal billing problem with no other information that what he has given... does anyone here actually think that there is anything that any mod here on these forums can actually do for him? It's just a post to publicly complain, not a post to actually try and solve the issue.

He doesn't have a right to publicly complain? What else can the powers that be expect?

or maybe it's a post to warn others not to do it and get "scammed" out of a double-billing in the short term. Maybe it's a post to try to further bring awareness to the powers to be that something is seriously wrong here. The OP has just as much right to complain about unfair practices in the billing system as anyone here has to complain about the changes to force pops in the game.

I have a friend that got bumped with this last billing cycle and he is not reactivating because he doesn't want to risk double-paying when he, like many of us, was looking to just let his account expire during the next billing if they don't fix it. Why jump thorugh hoops with SE for days (or even weeks) just to get to play thier game for a few weeks when you are expecting to have to drop it after that?

I'm sorry to see so many people having problems with this....

[Selzak]

heres a better idea than posting on a forum about gameplay, call the billing department


wow, i know im a genius, its ok, im used to it

What makes your genius mind think that this forum is exclusively dedicated to gameplay discussion?

Have you seen the stickies at the top of General Discussion? General Discussion, by the way, is located under:
English Forums >> COMMUNITY >> General Discussion

[Runespider]

heres a better idea than posting on a forum about gameplay, call the billing department

Have you ever tried to deal with customer support? I'm guessing not.

[Alhanelem]

Have you ever tried to deal with customer support? I'm guessing not.

I have. And my experience was pleasant.

Really now, I think people are making shiat up to slander SE. the OP's situation is too ridiculous, because it's simply not possibl that anyone's billing date could be the 7th unless they just reactivated between the 1st and now; in which case the OP absolutely should have been cancelled (or never activated in the first place) because they were just reactivating.

Billing no longer takes place at the end of the month for the following month. Its when you first start playing and every 30 days thereafter.

Given the original billing issues many people had before the account transfer were about 3-D Secure, a tool intended to PREVENT fraud, you could reasonably accuse SE of certain things, but fraud is not one of them. Any time there has been a real, actual double billing SE has owned up to it and done the right thing (refund the overcharge). There is no double billing here and I'm almost certain the OP made up an extreme story to get attention.

[RAIST]

I have. And my experience was pleasant.

Really now, I think people are making shiat up to slander SE. the OP's situation is too ridiculous, because it's simply not possibl that anyone's billing date could be the 7th unless they just reactivated between the 1st and now; in which case the OP absolutely should have been cancelled (or never activated in the first place) because they were just reactivating.

Billing no longer takes place at the end of the month for the following month. Its when you first start playing and every 30 days thereafter.

Given the original billing issues many people had before the account transfer were about 3-D Secure, a tool intended to PREVENT fraud, you could reasonably accuse SE of certain things, but fraud is not one of them. Any time there has been a real, actual double billing SE has owned up to it and done the right thing (refund the overcharge). There is no double billing here and I'm almost certain the OP made up an extreme story to get attention.

Eh.. other's have posted getting the double-shot too. Probly the same glitch that's been in the system for years (account was active into the future month while billing was going, then got cancelled for non-payment, flagging you as past due at that point--or something screwy like that, forget excctly how SE explained it in the past), they just have to call SE on it and try to get it sorted out. Have a feeling this problem will continue until they fully move everyone into the new system and all the legacy crud is cleared.

Just be aware that for now, if you re-activate, you may still get hit with the extra amount. Hopefully that goes away after 8/31.

[Godofgods]

Really now, I think people are making shiat up to slander SE. the OP's situation is too ridiculous, because it's simply not possibl that anyone's billing date could be the 7th unless they just reactivated between the 1st and now; in which case the OP absolutely should have been cancelled (or never activated in the first place) because they were just reactivating.

I'll admite to not being the greatest speller in the world, but you need to learn how to read.
My payments were aways up to date. On aug 6th i changed billing methods from direct C&B to the crysta. And when i woke up on the 7th, i founds my account canceleld. If i hadnt paid the months fee's, they would have cancelled it earlier. Which means I did pay that months fee's. Now, as you said, billing doesnt take place on that date. Theirfor theirs no reason for a sudden cancellation of the account a week into the cycle. When i had to reactivate the account, they charged me a full months fee. Which would mean i was billed the same months fee twice.

As for the other aspect of this C&B nightmare, when i added 20.00 worth or crysta to my account and got en error message after confirming it, and the crysta was not added my account, I was still charged the $20.00 to my card. So iv gotten billed yet again.

Now obviosuly i dont expect the mods or anyone to fix the problem here. Just bringing it to the communitys attention that things like this are accuring. And maybe they'll care more when it happenes to them.

[Nvr]

But he actually posted here thinking he will get a response about a personal billing problem with no other information that what he has given... does anyone here actually think that there is anything that any mod here on these forums can actually do for him? It's just a post to publicly complain, not a post to actually try and solve the issue.

[Godofgods]

heres a better idea than posting on a forum about gameplay, call the billing department

My last account, it wouldnt let me log in one day and i delt with their 'costumer support' people. I never got my account back, and they continued to bill me for 6 months after that before they would finaly cancel the account.

I gave up on them a long time ago..

It's just a post to publicly complain, not a post to actually try and solve the issue.