Explain SE!

[RAIST]

There has been no such "glitch in the system" for years. Barring the one time when they actually did have people deactivated for nonpayment unintentionally, causing them to incur more fees to get back online, this has never happened with any regularity. 99% of all "double charges" under the old system were not double charges at all- it simply charged users for the month of reactivation and the next month at the same time. It looks like a double charge but it's not, because you never actually paid for the reactivated month.

It's happened to each of 3 of my friends in game over the past 2 years. Two accounts were manually de-activated prior to the next billing cycle, and got hit with a past-due charge and had to pay 4 months worth to get in game, then sort it out with SE for the refunds. One account was due to a CC being stolen and couldn't get the new info updated in time due to a snafu with 3DS verification on the replacement card, and got dropped during the billing cycle for non-payment. Several months later, this account got booted again with this billing cycle. All three of these players are basically giving up on it this time and not coming back.

Yes, it didn't happen a lot... but it DID happen on occasion, however rare it may be. And, apparently it is still happening on occasion. Gogofgods is not the first one to post having similar issues atm while the system is in transition.

Edit:
Just read an email from a friend who got drop-kicked during the last billing cycle. He's reluctant to try to re-activate as he just doesn't feel like wrangling with SE if they don't handle it properly for him, and he was not planning to move to C&B or Crysta like a lot of the other players have posted. So, we may not be seeing some snafu's reported because those people simply aren't reactivating for now.

[Alhanelem]

My payments were aways up to date. On aug 6th i changed billing methods from direct C&B to the crysta. And when i woke up on the 7th, i founds my account canceleld.

Not possible. If you changed on the 6th, then you had just paid your fees on aug. 1st or july 31st (whenever the maintenance was). There is no reason for them to charge you, much less cancel your account, when you change payment info in the middle of a month. Otherwise, the same thing would have happened to me when I set up billing the day the transfer system became available. The only way anything like what you're describing could possibly happen was if they hadn't charged you yet (After almost a week, I find that hard to swallow) and they just happened to decide to post the charge you between the switching of your payment methods.

It's not a reading comprehension issue here, it's a you're full of it issue. There's just no way what you're saying is true. Prove it with before, during and after pics (And I'm sure you didn't think to take any before or during).

It's happened to each of 3 of my friends in game over the past 2 years.

It's happened to 0 of my friends in game over the past 8 years, and every person I've talked to accusing of double billing (Except in regard to the recent billing issue which SE admitted to and apologized for) turned out they reactivated during the month prior and thus it wasn't a double billing.

[Khiinroye]

He bought Crysta on the 6th. That is charged at the time of purchase and put onto the account. The Crysta is later deducted from the account for monthly fees. Since there was a billing error with the Crysta purchase, (not the FFXI subscription fee) the connected FFXI accounts were cancelled. When he reactivated, SE charged him for the month of August again, and they crysta was still not on the account, despite C&B having charged his card.

None of your friends had any problems with a rare occurence, so your story must be true. However, there are people who have never cancelled their accounts who have been double billed after years of playing.

[Korpg]

He bought Crysta on the 6th. That is charged at the time of purchase and put onto the account. The Crysta is later deducted from the account for monthly fees. Since there was a billing error with the Crysta purchase, (not the FFXI subscription fee) the connected FFXI accounts were cancelled. When he reactivated, SE charged him for the month of August again, and they crysta was still not on the account, despite C&B having charged his card.

None of your friends had any problems with a rare occurence, so your story must be true. However, there are people who have never cancelled their accounts who have been double billed after years of playing.

And they will have September paid for already also. I doubt that people who are getting double billed are not going to have the credit on their account to pay for the next month.

I got double billed once, when I reactivated my account. But I also got the next month free, so I basically paid for a month in advance when I came back. I'm pretty sure that the same thing is going to happen, but since people generally don't come back and say "my mistake, even though I got double billed on one month, they took the extra payment and went against the next month, so it was all good," you only remember the negatives of stories like this.

In September, everything will become all right again.

[Nvr]

Any thread with a complaint about SE seems to be a hot topic these days. People don't even seem to care what it is. Just an observation.

[Korpg]

Any thread with a complaint about SE seems to be a hot topic these days. People don't even seem to care what it is. Just an observation.

People like drama to begin with. Anything that goes against somebody with power, they are all over that. We have been like that since Medieval times. It is ingrained into our system since childhood. Doesn't matter who it is, mobs of people will fight "against the system" just because.

[Revanchist]

In September, everything will become all right again.

Maybe for yourself and some others who went with Crysta/Clickandbuy or PlaySpan/gamer cards... but what about those in countries which don't have access to either of those options? I'm not trying to start a argument or w/e with you Korpg, but with that last sentence you come across as rather condescending and arrogant...

True there are options to payment for FFXI, I'm not denying that, however imo it would've been a good idea by SE that while having those two new payment options, to still of kept the direct payment option for those who: A- Can't access either new option B- Give us all the same choice for payment as the Japanese.

People like drama to begin with. Anything that goes against somebody with power, they are all over that. We have been like that since Medieval times. It is ingrained into our system since childhood. Doesn't matter who it is, mobs of people will fight "against the system" just because.

While that may indeed be the case from your perspective, the amount of negativity this decision by SE has generated, not just on these boards, but on quite a few others doesn't promote a general feeling of loyalty to SE. Myself, after all this time so far (only about a week iirc) since this 'exploded'... at first I will admit I was angry with SE etc etc etc... all the nerd rage and such.

Now... re-examined the situation. True, the last 5 years I've spent in Vana'diel are in jeapordy due to my account being locked at the end of the month (Crysta isn't available in Australia and the gamer cards aren't either. I admit, even if they were I still wouldn't accept either for my own reasons I've detailed in other threads here), but as of this moment... I'm not all fussed about it now.

What some people fail to understand is that this is just a game... and that there are other games available. Something SE may want to consider...

[Korpg]

Maybe for yourself and some others who went with Crysta/Clickandbuy or PlaySpan/gamer cards... but what about those in countries which don't have access to either of those options? I'm not trying to start a argument or w/e with you Korpg, but with that last sentence you come across as rather condescending and arrogant...

True there are options to payment for FFXI, I'm not denying that, however imo it would've been a good idea by SE that while having those two new payment options, to still of kept the direct payment option for those who: A- Can't access either new option B- Give us all the same choice for payment as the Japanese.



While that may indeed be the case from your perspective, the amount of negativity this decision by SE has generated, not just on these boards, but on quite a few others doesn't promote a general feeling of loyalty to SE. Myself, after all this time so far (only about a week iirc) since this 'exploded'... at first I will admit I was angry with SE etc etc etc... all the nerd rage and such.

Now... re-examined the situation. True, the last 5 years I've spent in Vana'diel are in jeapordy due to my account being locked at the end of the month (Crysta isn't available in Australia and the gamer cards aren't either. I admit, even if they were I still wouldn't accept either for my own reasons I've detailed in other threads here), but as of this moment... I'm not all fussed about it now.

What some people fail to understand is that this is just a game... and that there are other games available. Something SE may want to consider...

I was talking about double billing, not for everything else....

[Rearden]

No one would be complaining if all we had to do was pay SE directly through the internet as per the past 8 years.

[Korpg]

No one would be complaining if all we had to do was pay SE directly through the internet as per the past 8 years.

Blame the people who hack into accounts and steal your information, not SE for taking measures to protect your information.

PoL has been hacked, information has been stolen, what SE is doing is giving us an option to pay more securely.