Click & Buy charges "international processing fee"!

[Celeana]

If you guys have too much problem with clickandbuy, just switch to crista. It's much more convenient.

If you can't have access to crysta, well, maybe SE will add your country for it in the near future like they said a little while ago.

[Aver]

If you guys have too much problem with clickandbuy, just switch to crista. It's much more convenient.

If you can't have access to crysta, well, maybe SE will add your country for it in the near future like they said a little while ago.

I can see you haven't read anything regarding this. Not attacking you, no matter how blunt it may seem, but go read the other threads on why crysta is (AT THIS MOMENT*****) a bad idea. Better than Scamandcheat for sure, but not by much.

[Celeana]

Aver, i have read all those threads a while ago already and i am aware that the old system is way much better than ClickAndBuy and crysta.

What i was trying to say is: Crysta is still better than clickandbuy even though it isn't the best.

We will have to adapt because i don't SE changing this system anytime soon how matter how much complains they receive. We are talking about SE here who have a reputation of having a very poor customer service.

[Camiie]

According to my statement the fee was charged by Click and Buy not by my credit union. If it was a fee charged by them it would say so, as they charge me a $1.00 fee each month that clearly shows that it is from the credit union. When they credit me interest, it is also clearly indicated that it is the credit union doing the crediting. This charge is explicitly from Click and Buy just like my FFXI subscription payment is.

Some may not worry about nickles and dimes, and that's your prerogative. I usually don't, but this seems rather shady and completely unnecessary. It wasn't explained to me that we were now going to be charged extra whether from C&B or SE.

Was SE aware that this would be the case and failed to inform us for whatever reason, or did they simply not know that C&B worked this way? And again, why was there no fee while using the previous billing system? Why is there one now? Does SE know? Will they tell us? Are they going to do something to change it, or are they fine with this? I don't see these as invalid questions. If people do, then they can feel free to ignore them. I hope that SE will have the decency to answer them though.

[Rosina]

If it was a standered fee everyone would get the same fee. People are not. And you guys are not coming forward on your individual fees only agreeing with the 2 that did. One was 11 cents, one was 39 cents. What you guys fail to understand, is SE has no control over said "fee". Like I stated befor it look to me like a tax they just labled it a fee on the statement. There is things you guys can do right now to find out more info about said "fee". Like contact your bank asking where it was from. Contacting click and buy. But this has nothing to do with SE. They might not have told SE this would happen. It could be a tax based on your areas for all you know. All I personally see is this. ::looks on statement::, ::sees 11 cent "fee":: "OMG I GOT CHARGED 11 CENTS MORE RAGE RAGE RAGE" ::log on forums:: "THEY CHANGED ME 11 CENTS ON TOP OF MY FEE FOR THE GAME, DOWN WITH SE" So far no one here is trying to make this a disccusion, only a rage complaint.

Again i'm not agreeing or disagreeing with said fee.

[Tamoa]

If it was a standered fee everyone would get the same fee. People are not. And you guys are not coming forward on your individual fees only agreeing with the 2 that did. One was 11 cents, one was 39 cents. What you guys fail to understand, is SE has no control over said "fee". Like I stated befor it look to me like a tax they just labled it a fee on the statement. There is things you guys can do right now to find out more info about said "fee". Like contact your bank asking where it was from. Contacting click and buy. But this has nothing to do with SE. They might not have told SE this would happen. It could be a tax based on your areas for all you know. All I personally see is this. ::looks on statement::, ::sees 11 cent "fee":: "OMG I GOT CHARGED 11 CENTS MORE RAGE RAGE RAGE" ::log on forums:: "THEY CHANGED ME 11 CENTS ON TOP OF MY FEE FOR THE GAME, DOWN WITH SE" So far no one here is trying to make this a disccusion, only a rage complaint.

Again i'm not agreeing or disagreeing with said fee.

Bolded part no. 1: Not necessarily. If it's an international transaction fee charged by their bank, and they use different banks, the fees don't have to be identical.

Bolded part no. 2: Maybe not, but SE has control over the information they give us, and it seems they have been giving out false information. At the very least they should have said something along the lines of "certain banks can possibly charge an international transaction fee when using the Click&Buy option, please contact your bank for further information".

11 cents is nothing. But that's not the point here. People are upset for several reasons, and it all adds up. And we have every right to rage if we feel like it, SE isn't a live individual who's having their feelings hurt that we are attacking on this forum, it's a business. It really is beyond me why it bothers you so much that people here are angry with a business.

[Aver]

So did you forget to read where the OP posted his statement and it showed as a charge from CnB?

[Alhanelem]

So did you forget to read where the OP posted his statement and it showed as a charge from CnB?

No, because such a post doesn't exist in this thread. And of course if you send money to click and buy, that it's going to show as a charge to click and buy. Fees like that are added to the transaction. If the charge is FROM click and buy, it will show up in your click and buy account seperately.

[Tamoa]

If I'm being charged a fee from my bank for the international transaction with C&B, it's yet to show up on my statement. It's most likely to happen at the end of the month though (that's when they charge me with their other standard fees).

And Rosina, my advice to you is to stay out of any discussion on this forum regarding the payment changes. For 2 reasons: you obviously have no idea whatsoever why people are angry, and to salvage what's left of your reputation on this forum.

[Aver]

Bleh, How right you are Alhanelem. I'd say there are too many threads on this and it's getting confusing, but when it comes to people's money there's never such a thing.

Either way:

WOW Ok here.
http://forum.square-enix.com/ffxi/th...t-Transfer-FAQ
Third one down post by Bayohne:

We are working to add new knowledge base articles to our FINAL FANTASY XI Support Center to try and address questions we're seeing in the forums.

Will customers who pay via ClickandBuy be subject to any additional fees?
No, customers who have chosen ClickandBuy as their payment method will NOT incur any additional fees when paying for subscriptions.

However, if a customer chooses to store funds within their ClickandBuy E-Money Account (this is not required for SQUARE ENIX customers), they may incur the following fees:

Account Funding Fee
3.9% of any transaction into your ClickandBuy E-Money Account when using a credit card.
Withdrawal Handling Fee
$2.75 per withdrawal from your ClickandBuy E-Money Account
Maintenance Fee
$1.50 per month if a ClickandBuy E-Money Account has been inactive for 12 months and contains funds.

These fees can only be incurred when utilizing a ClickandBuy E-Money Account, and are not applicable to customers who only use ClickandBuy to pay for their subscriptions. For additional details on ClickandBuy E-Money Accounts, please visit the ClickandBuy website at http://clickandbuy.com/US_en/.


HE IS 100% worng.

I did their step-by-step instructions to make the click and buy JUST for FFXI and it took 13.95 and .42 from me. That is an extra fee.

08/03/2011 DEBIT C&C CLICKANDBUY INTL LTDAKRON OH $13.95
08/03/2011 FEE C&C CLICKANDBUY INTLFOREIGN TRANSACTION FEE $0.42

Cross-thread quoting ftw.