Cross-Region Accounts

[Aemora]

Mostly everyone I know has access to a character that is not their own. Their friend has given them permission to access their account and use them to do stuff on their character for their own benefit, what is essentially, Dual-Boxing, playing 2 characters simultaneously.

Now my friend quit 2 years ago, and I have maintained his character, leveled him up, and used him as a second account that I pay for and play with. I have a SE Account on my main and am European, my friend's account is Canadian. I haven't had a problem at all over the last 2 years about paying for him in Canadian dollars converting my money in the process.

Now this Account transfer process is telling me that I cannot link his POL ID to my account because it's not in my region. I have been forced, far earlier than I intend to, to try this process because the account has the POL-5312 (The Square Enix ID, Square Enix password, or one-time password entered is incorrect) error appearing every time I try to log into him since the last billing cycle (start of August) has occured. I have tried multiple ways of correcting this, but cannot seem to find a solution. The account is not linked, by me, to a SE Account, and it was not linked by the original owner of the account to a SE Account, ergo, something is up.

Furthermore, even if I get access to this account again, it would appear as though I cannot link this account to my own because we have different country of origins. Therefore, I cannot play this account.

Now, am I missing something, or is SE really pushing me to not be able to have access to a US/Canadian account if I am in the EU, and likewise I'd imagine, visa versa, because I know one thing for sure, if that is the case, then they've lost my money for good. And althought I may but one mule, I am sure I won't be the only one.

[Ihnako]

Yes you are not the only one.
The only workaround for you would be to create an US/Canadian SE-Account where you could link your US/Canadian Account.
In case you payed this account via you'r CC than you have to use Crysta or the SQUARE ENIX Support Center .

As for now I'm not satisfied with the way SE treats their customers.

[madmartin]

i have had no problems linking a US pol to an EU sqeuare enix account. i just got a warning that i have to buy U.S copies of any future expansions which is what i have had to do since getting the game but now since any expansions that get released are just likely to be add ons from pol like abyssea i don't even have to do that.

[SE_James]

Aemora,

As noted in the general forum rules, this forum is for the discussion of technical issues. In the future, please contact the SQUARE ENIX Support Center directly for any account or billing related issues. For assistance with account-related issues, please contact us directly through the SQUARE ENIX Support Center. If you wish to provide feedback for FINAL FANTASY XI, then we would ask that you do so through the appropriate forms on the SQUARE ENIX Support Center website. Unfortunately, since this situation does not involve any technical trouble, we have had to lock the thread.

The SQUARE ENIX Support Center can be found at this link:
SQUARE ENIX Support Center