Confused about a few things concerning the account transfer.

[Giblets]

I've "come back" after a month or so of inactivity simply to quit, so I first tried to cancel my content IDs through the POL viewer. Strangely, every option pertaining to my IDs only allowed me to "unsubscribe from PlayOnline" (even just reviewing them). In any case, I shrugged my shoulders and did so, thinking that would be the end of it.

Then, I found out about all of this. I think I've grasped the gist of it, but I still have a few questions:

1) What effect will having unsubscribed from POL through the viewer have, if any?
2) Will I still be billed for this month if I don't transfer?
3) Assuming unsubscribing from the POL viewer does nothing, can I cancel my content IDs without having to transfer my account (and possibly being billed) first?

[Dragoy]

Hello.


It's a rather long post, but should answer a few of your questions at least, as it is how I just a while ago went through it for the first time.


As for the Unsubscribe option; I would assume it will give you a link to go to a page on the SQUARE ENIX Account Management site... just assuming, though.

Quickie for number 2) Yes, it would seem to me. If for any reason the payment fails, however, it would seem you will need to transfer to be able to use PlayOnline service again. I am unsure if an account that is not yet linked to a SqEX Account will be able to use the old way still even in this case, but I would assume the same would go for that, too.


One of my accounts went fine with the old system still, as I expected, but for some reason or another my other account did not, even though the card is still good and there is money on the bank account. It has done this before; I just had to re-enter the same card number again and it would work, but now it forced me to use the new system to pay for it (linked, but not yet transferred that account to the SqEX Account), and the fee was 10.33 €UR...
So yeah, have to buy at least 15 €UR worth of Crystanonsense to even access that PlayOnline account, and the re-activation fees and other fun, which are now higher since I used to be able to pay in USD. This also means I have to buy it for 5 €UR first, then for 10 €UR, or alternatively, for 20 €UR worth.

To make things even more fun, the bank account I have set up for FFXI and occasionally for some other payments, does not have +20 €UR after the other account got billed JUST FINE, it only has +16 €UR.

This is SO convenient and user-friendly indeed.
Thank you SQUARE ENIX! (That is sarcasm by the way, which I do not oft use...)


So I decided I will bite it and see what becomes of. I can indeed use PayPal via UltimatePay rather OK, though it takes a while to make the Crystanse appear, and I also noticed I could use Nordea via MoneyBookers, too, but I didn't bother trying that, at least not yet.

Okay so now (I saw it coming), I had to transfer that account to be able to use the service again, even though it clearly said I will be able to use the service again after I have paid what they wanted me to pay.
I can't remember if it actually mentioned the game, so alright, if it was just talking about PlayOnline...

I would feel tricked if I didn't know better.

Since the 10.33 €UR was for July (not exactly sure why they would bill me for that in now, instead of the beginning of the month, perhaps they just felt like double-billing me), I now need at least +1200 Crstfa more to re-activate one of the characters on that account. This means I need to buy at least 10 €UR worth more, or 10+5 if I want all the few characters activated.

It just so happens to be that the certain bank account now doesn't have enough money (it would have if they didn't charge July fee for the other account AFTER JULY, which I was not part of my plan when I was counting the money), I need to transfer more to it and it will take usually 3 business days from bank to another, so yeah, even though SQUARE ENIX told me that I would be able to access the service again after paying the fees, I will be unable to use it for a few days, at least (again, if it just meant PlayOnline, yeah...)


Few all in all pointers in short: I am not really bothered by using 3rd parties for the payment, as a European, I am rather used to them I guess in general (ClipandDye I wont use because of personal experiences with it; difficulties with verifying an account mainly so no, I am not one of them calling it a scam as I have no reason to really except for how they charge you for verifying the account but many do this, PayPal included as far as I remember).

Furthermore, it was not nice to force the transferral already since the way it was worded, to me at least, it seemed like it would be mandatory only AFTER August was done with.

Okay so PayPal via UltimatePay works for me, Nordea via MoneyBookers would probably as well, but 'Crysta' is simply nonsense and far from user-friendly. It really needs to be made available in amounts we customers desire to buy it, and since it seems a part of the user-base already can do this, it is mind-boggling as to why we can not.
Unacceptable; most would likely say.

And yes, a lot of these inconveniences that I have written about, are not because of SqEX really, but because of how I have been doing things (which by the way worked just fine for many years with the old system).


I think if it's not the fear, principle, prejudice or/and whatnots against 3rd party companies, it's quite obvious that the biggest problem is 'Crysta', which we can not buy in amounts we want.

Looking forward for swift measures to satisfy this need, in a way or another.


But I think I went already for too long, just thought to share my experiences from just now.

Blubb!

[Giblets]

As for the Unsubscribe option; I would assume it will give you a link to go to a page on the SQUARE ENIX Account Management site... just assuming, though.

Hm, all I've received is an email confirming that I've unsubscribed and containing instructions on how to resubscribe. I'm still not even sure what unsubscribing from PlayOnline does.

Quickie for number 2) Yes, it would seem to me. If for any reason the payment fails, however, it would seem you will need to transfer to be able to use PlayOnline service again. I am unsure if an account that is not yet linked to a SqEX Account will be able to use the old way still even in this case, but I would assume the same would go for that, too.

The reason I asked #2 is because I'm usually billed on the first of every month, but the POL viewer hasn't given me the usual notification, nor have I noticed any checking account activity as of yet.

One of my accounts went fine with the old system still [...]

If I had any doubts about quitting before, they're gone now. Square Enix's business practices don't seem to have gotten any better in the four year span since I first quit; if anything, they're worse. I really can't be bothered to put up with it anymore.

[Dragoy]

Now that you mentioned it, I did not get the notification about the fees being billed, either, but checking my bank account, I can see it there.

It's really quite a mess right now, they were seemingly so quick about the transfer and all, and even though Crysta is no new thing, the XIV community has had no real need to really use it yet so perhaps they were lulled into believing we would be fine with it.


I only wish they will resolve this payment-scandal as one might call it, and swiftly. >.<
And I am not likely to even continue playing for long either way, but I still hope for it for the sake of the players who do continue onward after I'm gone.

[svengalis]

Your accounts will be canceled if you don't switch over. Mine were.

[Dragoy]

Your accounts will be canceled if you don't switch over. Mine were.

Well that certainly seems weird.

You sure there were no snags with the payment(s)?


As I mentioned, nothing happened to my other account (yet), and the money was taken for it from my bank-account. :S
The other one was suspended due to the whateveritwas...

[Fearforever]

Well that certainly seems weird.

You sure there were no snags with the payment(s)?


As I mentioned, nothing happened to my other account (yet), and the money was taken for it from my bank-account. :S
The other one was suspended due to the whateveritwas...

Me and my wife have 4 accounts between us and our 2 main accounts were billed fine with the old system, but BOTH our other chars got canceled with no warning, we tried to login to recieve the message "You have no valid content IDs" so clicked Membership and we HAD to transfer the accounts over before we could reactivate the char...

Whats funny tho is that they took their payment still for the month then deactived both accounts... on the debit card I had around £200 spare so that wasnt the issue.

So 2 accounts got billed fine with no trouble, 2 got canceled & Billed so I was forced to transfer to reactivate the chars again and billed AGAIN....

Really not impressed with this new system, also my bank (HSBC) flagged ClickNBuy for fraud so I coudln't use it untill i unlocked my debitcard with their fraud department.

[RAIST]

Me and my wife have 4 accounts between us and our 2 main accounts were billed fine with the old system, but BOTH our other chars got canceled with no warning, we tried to login to recieve the message "You have no valid content IDs" so clicked Membership and we HAD to transfer the accounts over before we could reactivate the char...

Whats funny tho is that they took their payment still for the month then deactived both accounts... on the debit card I had around £200 spare so that wasnt the issue.

So 2 accounts got billed fine with no trouble, 2 got canceled & Billed so I was forced to transfer to reactivate the chars again and billed AGAIN....

Really not impressed with this new system, also my bank (HSBC) flagged ClickNBuy for fraud so I coudln't use it untill i unlocked my debitcard with their fraud department.

It really complicates things when the bank doesn't trust a vendor you need to use regularly....

wonder if having 4 charges run back-to-back so fast didn't trip the alarm again . I'd check with the bank to see if they have anything logged to show that they suspended the transactions. If so, you'll have to unlock the card again and then deal with (uggh) SE and/or C&B to get everything reconciled properly... then make sure the bank hasn't put your card on lockdown again after the two charges shoot through. You might be better off switching to Crysta for them if that's an option and this is going to become a regular thing.... /bleh.

Edit:
Another thought just hit me. Had you used that card recently? Some debit cards will have low daily/weekend spending limits. If you had a hefty charge on the card recently, you might have tripped a lockout also. Used to happen a lot with rental car companies-many stopped taking debit cards here because of it.

[Octaviane]

Your accounts will be canceled if you don't switch over. Mine were.

Your account can't be cancelled if you didn't switch over until August 31. However, if you didn't have funds enough to pay for August then yes, your Content ID will be de-activated until you re-activate following all the guidelines.

That being said, you haven't really explained what, if any steps you took to make the transfer, so a helpful answer can't be given.

[Fearforever]

Your account can't be cancelled if you didn't switch over until August 31. However, if you didn't have funds enough to pay for August then yes, your Content ID will be de-activated until you re-activate following all the guidelines.

That being said, you haven't really explained what, if any steps you took to make the transfer, so a helpful answer can't be given.

There must be errors then, because all my accounts run thro 1 debit card which had £200 clear funds, 2 accounts stayed 2 got canceled and I was forced to transfer half my accounts