Would Anyone Be Able To Help Me With Error Code POL-5312, Please?

[Dragoy]

And welcome, Ywrach. ^^
It has been a while!


On PlayOnline Viewer, in your account settings, ensure that below your PlayOnline ID your PlayOnline Password is set. If not, click on 'Not set' and select 'Save' instead, and enter your PlayOnline Password below it.

The 'extra security' part is optional.

As you mentioned entering the Square Enix ID on the bottom, and you should not be able to proceed if it is set, but the PlayOnline password is not, this makes me wonder a little, but do make sure it is there as well, and that the One-Time Password is set to Use, if applicable.

You will use Square Enix Account password for logging in, which the PlayOnline Viewer should be asking for on-screen, and if not, the settings are not set properly.


Before I try to give more suggestions, I would like you to try these steps.
Let me know if this helps!

[Ywrach]

Thank you for your reply Dragoy, I remember you now - you did Dynamis with us!

I did actually manage to get through to the call center today, the young man's tool was working, so I'm sure he was happy about that!

While I did have all the passwords set in the settings section, they were all my original passwords. I had no password set into the SEAM, so even trying to log in using the SEAM password didn't work. He explained I needed to set my password into the website and set the same password into the game software.

Everything works now, I managed to log into the game and receive your /tells.

Thank you.