think I saw somewhere the feature is not working properly at the moment b/c of the transfer or billing, but here is a guide:

http://walkingwoundedls.forumotion.n...read-carefully

<google is your friend: "FFXI how to get destrier beret">

Reward code redemption could be something else they are moving to the SE Account Management portal also, so if you can't get to it in POL, poke around under your SEID to see if it's in a similar section.