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  1. 08-04-2011 12:22 PM #1
    Zacoshamn
    Player Zacoshamn's Avatar
    Join Date
    Aug 2011
    Posts
    1
    Character
    Zacosham
    World
    Bahamut
    Main Class
    SMN Lv 90

    Really Triple Charge?

    I got double billed from PlayOnline this month for my main character, and then 2 days later ClickToBuy charges me again? REALLY SE? Do you guys not ever test anything before its implemented? This is now the 2nd month in a row one of my two chars has been double charged ... and now I get a clicktobuy charge from you as well? How do we fix this? I mean 9 years of paying with the same card shouldnt be that hard to figure out but it turns out to be more and more frustrating to give you money every day.

    Do we get a free month or anything for being doubly inconvienced now? Or am I going to have to wait till the 15th to get a refund only to get double charged again 2 weeks later?
    (0)
  2. 08-04-2011 02:05 PM #2
    Atomic_Skull
    Player Atomic_Skull's Avatar
    Join Date
    Mar 2011
    Posts
    1,248
    Character
    Bjorne
    World
    Fenrir
    Main Class
    MNK Lv 5
    Quote Originally Posted by Zacoshamn View Post
    I got double billed from PlayOnline this month for my main character, and then 2 days later ClickToBuy charges me again? REALLY SE? Do you guys not ever test anything before its implemented? This is now the 2nd month in a row one of my two chars has been double charged ... and now I get a clicktobuy charge from you as well? How do we fix this? I mean 9 years of paying with the same card shouldnt be that hard to figure out but it turns out to be more and more frustrating to give you money every day.

    Do we get a free month or anything for being doubly inconvienced now? Or am I going to have to wait till the 15th to get a refund only to get double charged again 2 weeks later?
    It's now August 3'rd and my SE account, Click and Buy account and bank account history all show no changes. I'm starting to worry here.
    (0)
  3. 08-05-2011 04:00 AM #3
    SE_James
    Support Rep
    Join Date
    Apr 2011
    Posts
    224
    Zacoshamn,

    As noted in the general forum rules, this forum is for the discussion of technical issues. In the future, please contact the SQUARE ENIX Support Center directly for any account or billing related issues. For assistance with account-related issues, please contact us directly through the SQUARE ENIX Support Center. If you wish to provide feedback for FINAL FANTASY XI, then we would ask that you do so through the appropriate forms on the SQUARE ENIX Support Center website. Unfortunately, since this situation does not involve any technical trouble, we have had to lock the thread.

    The SQUARE ENIX Support Center can be found at this link:
    SQUARE ENIX Support Center
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