Can't register new account

[geekgirl101]

I decided to buy a 2nd copy of FFXI through Steam in order to have 2 accounts, so I bought the Abyssea Collection. However when I attempt to register the code on my 2nd SE account it can't do it and mentions about having to use a code that begins with a U. This one doesn't, and what's more if I try and add it to my first account it wants to merge it with my existing FFXI account. Help!

[SMD111]

you can get your cd key from inside steam

[geekgirl101]

I already tried to use it, it won't register it on a new SE account. These are the steps I've tried doing:

Select Service > PlayOnline/FINAL FANTASY XI > Add new PlayOnline service account

When I enter the code it says "The entered registration code is invalid."

I think Steam might've messed something up since I already have FFXI installed, I think it's decided because I've got the game already that I just want to upgrade my current account. The CD key I got does not begin with a U like my previous one, so if I try to register it as a new game it won't budge, however it'll attempt to merge it to my main SE account if I go through the same process and I don't want that. I didn't pay £10 for a hat for my main account, I paid for a new game and that is what I want.

[SE_James]

geekgirl101,

As noted in the general forum rules, this forum is for the discussion of technical issues. In the future, please contact the SQUARE ENIX Support Center directly for any account or billing related issues. For assistance with account-related issues, please contact us directly through the SQUARE ENIX Support Center. If you wish to provide feedback for FINAL FANTASY XI, then we would ask that you do so through the appropriate forms on the SQUARE ENIX Support Center website. Unfortunately, since this situation does not involve any technical trouble, we have had to lock the thread.

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