Charged Double - DEV MIGHT WANT TO READ THIS!!!!!

[Zaknafein]

LOL at the title of this thread. Not sure what the game developers are gonna do about double billing hahaha.

On a more serious note.. it is quite annoying all this account confusion. I think the # of subscriptions will take a substantial hit unfortunately. I was optimistic at 1st about this transfer because my content ID had been cancelled 6 out of the last 8 billing cycles. Was hoping this switch would alleviate some of the nonsense. Oh well.

[Gillord]

So I finally got someone on the phone they gave back all the money they charged for July never took the money out for that month and double charged this month to make up for last month...... without giving us notice for this

[Washburn]

I wanted to gain the attn of the deva bc i know billing doesnt rummage through the forums, and im not really in the mood to sit on hold for an hour

[Maacha]

I sent an email to support last night. I had 3 accounts active in July, all 3 were billed normally, but then one of them was cancelled in error. I reactivated after reentering my payment information, and that account was now double billed. We did not get a refund for the July billing. First time I've ever been double billed by SE, and apparently the last because I have no way to pay for my accounts anymore using the new system >.>.

[SE_James]

Washburn,

As noted in the general forum rules, this forum is for the discussion of technical issues. In the future, please contact the SQUARE ENIX Support Center directly for any account or billing related issues. For assistance with account-related issues, please contact us directly through the SQUARE ENIX Support Center. If you wish to provide feedback for FINAL FANTASY XI, then we would ask that you do so through the appropriate forms on the SQUARE ENIX Support Center website. Unfortunately, since this situation does not involve any technical trouble, we have had to lock the thread.

The SQUARE ENIX Support Center can be found at this link:
SQUARE ENIX Support Center