Billing issues for areas not covered by ClickandBuy or Crysta

[Maacha]

There is an issue that seems to have been lost in all the rage over the billing changes. Under the upcoming system, many people will be unable to pay for their accounts anymore because they are not able to use ClickandBuy (unsupported country) and are unable to buy Crysta (Crysta not available for their country).

I understand that FFXI is not "officially" available in these countries anyway, but up until now people living in these countries were able to pay and access the game just fine. The sudden change has many of us scrambling to find a way to play, but many will likely have to allow our accounts to lapse.

I hope to get an official response to this issue before the deadline comes and many accounts are cancelled. I have transferred 1 account already and find that I am unable to fund it, I am waiting as long as possible to transfer my other 2 accounts to the new system, but come Aug. 31st if there is no change, those also will be cancelled.

[Rosina]

I hope this gets SE attention. This was a issue with ff14 as well. I didn't see if they fixed it but no one on ff14 has any issues setting up accounts. Yes even though game is free you still need to set ab account and a payment option.

[Alhanelem]

-edit- nevermind I messed up

[RAIST]

Think I've seen New Zealand and Australians post they have run into this already. They found a way to get on and pay through the POL 3DS/VbV system, but can't find a way with the new choices. Wonder if the Philippines, Malaysia, Indonesia areas will have the same issues. Hawaii seems to be doing OK though. But if that entire pocket south of Japan winds up in jeopardy now...they may have just completely disenfranchised an entire region by this move in one fell swoop.

Smooth move ex-lax.

Edit: Something Ironic just hit me...what if Indonesia is hit by this... and SE has been using the Jakarta solutions for a lot of what they do there? (for those unfamiliar...web hosting solutions used heavily in the Java/Linux camps--and some of us forced to work within the Microsoft world)

[Tsukino_Kaji]

How can an area not be covered by crysta?

[RAIST]

idk myself, but SE even states in it's own documentation that it may not be availble based on where you live. Might be an issue with Virtual Property Rights Laws (or the lack thereof):

http://www.square-enix.com/na/accoun...ta/charge.html

The following payment methods can be selected for settling service fees in the Square Enix Account Management System.

Square Enix CrystaYou can pay for options by adding Crysta to your account and using your Crysta balance to pay service fees. To use Crysta, select it on the payment method selection screen.
*Crysta cannot be used as a payment method if you do not have enough in your account.
*Depending on your country of residence, Crysta may not be available.

Credit Card, Debit Card and ClickandBuy accountIn addition to Crysta, you can pay for some services with a credit card, debit card or use other options via ClickandBuy account.
ClickandBuy is an account-based billing system provided by ClickandBuy International Limited. An account can be acquired for free and used to add options and automatically pay service fees per service period. To use credit cards or debit cards as your payment method, select "Credit Card/Debit Card via ClickandBuy account" from the payment method selection screen.
*It is possible to register multiple credit cards and debit cards to a single ClickandBuy account.

For information on service fees, please refer to the service's website.

Depending on your country of residence, Square Enix Crysta may not be available. If you live in such a location, please use "Credit Card/Debit Card via ClickandBuy account" to settle your service fees.
*Square Enix Crysta will become available in more countries as they are legally approved.
Adding Crysta is simple!

kinda messed up, eh?

[Kimble]

Aren't these regions not supported by the SE anyways because the game isnt suppose to be sold to people in those regions?

[Maacha]

Aren't these regions not supported by the SE anyways because the game isnt suppose to be sold to people in those regions?

Technically yes, but we have been playing for years and have had few problems up until now. By choosing a 3rd party who is unable to accept our credit cards, where SE had been able and willing to accept those cards before, they are now locking out a decently large number of players. Simply allowing us to continue direct payments if our payment method was accepted before now would pretty much solve the whole problem.

[RAIST]

also, people MOVE. Just because they've relocated doesn't necessarily mean they are going to drop their their credit card accounts and such. Some are in the military and get shuffled all over the place.

This is arbitrarily cutting people off who have been able to make arrangements to pay and play in the past.

[Maacha]

Bumping this thread so that hopefully we can still get an answer... Not sure it'll get noticed if it's lost on page 3 ^^;