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  1. #11
    Player Panthor's Avatar
    Join Date
    Dec 2011
    Posts
    2
    Character
    Panthor
    World
    Bahamut
    Main Class
    MNK Lv 52
    I have a character active, received my beret but still cannot register the key to activate the Abysea packs. All I get is

    You cannot add expanded services because either the maximum number of service accounts have been added/registered or there are no service accounts to which the expanded services can be added/registered.

    anyone have a link to actually call SE? I've gotten no love via email, its like I never even emailed them.
    (0)

  2. #12
    Player Aramyth's Avatar
    Join Date
    Mar 2011
    Location
    Bastok
    Posts
    16
    Character
    Aramyth
    World
    Bahamut
    Main Class
    THF Lv 99
    I think the phone number is on the support website when you click on additional assistance.

    You could also use the live chat feature. It's usually pretty effective and sometimes better than calling.
    (0)

  3. #13
    Player Vold's Avatar
    Join Date
    Mar 2011
    Posts
    908
    Character
    Voldermolt
    World
    Quetzalcoatl
    Main Class
    THF Lv 99
    SE sometimes forgets that we're naught but humble gamers, not internet engineers. The very first link you click to start the reg process should be titled, oh I don't know, maybe REGISTRATION??? or Register or Register Codes or something about registration. At the very least replace "add a service account" with "Add Registration code" or add it if that link involves creation of content IDs too by chance and it'll go a long way in helping people get it right because add a service account sounds like add another character or something.

    This is nothing new, though. POL was always a maze you had to navigate to purchase anything old that wasn't posted to the front FFXI page(where you hit "Play"). SE just isn't very good at customer convenience. It's a problem when new comers have a learning curve to deal with for managing their accounts.
    (0)


    Regular "John" Doe
    - Not on the Community Team

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