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  1. 07-29-2011 07:31 AM #1
    Keltzy
    Player
    Join Date
    Jun 2011
    Posts
    5

    Registration Failure

    Please help me. I just got the game today (I'm using my sister's account to post this), but when I try to log in for the first time, it won't let me. It seems that all of the help available requires a Playonline id, but it won't let me register with Playonline--only Square Enix.

    I get to the screen and I am using the correct password but it tells me it's wrong. Please help me here.
    (0)
  2. 07-29-2011 07:44 AM #2
    Luso
    Player Luso's Avatar
    Join Date
    Mar 2011
    Location
    Windurst
    Posts
    57
    Character
    Luso
    World
    Phoenix
    Main Class
    RDM Lv 99
    It might be due to the issue with the billing cycle this month, as described here.

    You should try again next week to see if you can register for an ID.
    (0)
  3. 08-05-2011 04:15 AM #3
    SE_James
    Support Rep
    Join Date
    Apr 2011
    Posts
    224
    Keltzy,

    As noted in the general forum rules, this forum is for the discussion of technical issues. In the future, please contact the SQUARE ENIX Support Center directly for any account or billing related issues. For assistance with account-related issues, please contact us directly through the SQUARE ENIX Support Center. Unfortunately, since this situation does not involve any technical trouble, we have had to lock the thread.

    The SQUARE ENIX Support Center can be found at this link:
    SQUARE ENIX Support Center
    (0)
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