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  1. 07-29-2011 06:08 AM #1
    davidwbean
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    pol transfer password fail

    last night i tried to transfer my account to my square enix account since my account is already linked because i have a sercurity token it already had my pol id but when i tried to enter my password it kept telling me my password was wrong although i know its not because as im writing this i have no problems logging into pol clint


    any help would be great thank you
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  2. 07-29-2011 06:12 AM #2
    Aphroditee
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    Did you also get a message about billing not being complete? I had this problem with one of my accounts and it was because an add-on was added to it this month.
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  3. 07-29-2011 06:22 AM #3
    davidwbean
    Player davidwbean's Avatar
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    i havent recieved a message about billing yet but i did add a new content id (mule) so that maybe the cause for my problems?
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  4. 07-29-2011 06:30 AM #4
    Aphroditee
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    Yes, if you added any new content it won't transfer until after the billing cycle. I'd try again next week.
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  5. 07-29-2011 07:22 AM #5
    davidwbean
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    awesome thank you for easing my mind ^^
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  6. 07-30-2011 03:26 AM #6
    saevel
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    I have the same problem but it gets worse. When I try to look at my LS community profile it say's my POL ID has been canceled. I can't log into the game as I get a LM-26 and it won't let me transfer my account as it says my POL ID / PW is incorrect.
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  7. 07-30-2011 06:43 AM #7
    saevel
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    The fix to my problem was to have the SE guys reactivate my POL account and reset my PW. This allowed me to attempt the transfer again and it worked.
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  8. 08-01-2011 03:53 PM #8
    FaiyteDS
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    How do you change your Playonline password when its linked to the SE account but not transferred over yet?
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  9. 08-05-2011 04:24 AM #9
    SE_James
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    davidwbean,

    As noted in the general forum rules, this forum is for the discussion of technical issues. In the future, please contact the SQUARE ENIX Support Center directly for any account or billing related issues. For assistance with account-related issues, please contact us directly through the SQUARE ENIX Support Center. If you wish to provide feedback for FINAL FANTASY XI, then we would ask that you do so through the appropriate forms on the SQUARE ENIX Support Center website. Unfortunately, since this situation does not involve any technical trouble, we have had to lock the thread.

    The SQUARE ENIX Support Center can be found at this link:
    SQUARE ENIX Support Center
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