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  1. #1
    Player MAXWINTER's Avatar
    Join Date
    Jun 2011
    Posts
    19
    Character
    Maxwinterstorm
    World
    Sylph
    Main Class
    PLD Lv 99

    Question about Continuous payment and crysta

    Hello i have a question about this , have managed to set it up and pay with paypal.
    My question really is what happens if we have not enough crysta in account at next payment date , for example say i went away on hoilday a month (extreme example) and forgot to update my crysta what would then happen , would i have crysta deducted next time i updated and had to pay more crysta or would service just be suspened untill i added enough crysta.

    Also if we cancel our character id will all billing stop ? and will we be able to reactive it at a later time?
    (2)

  2. #2
    Community Rep Bayohne's Avatar
    Join Date
    Mar 2011
    Posts
    130
    As long as you have a sufficient balance of Crysta on your account, the appropriate amount will be automatically deducted when the subscription is renewed. However, if your balance is insufficient, the reoccurring option will be automatically canceled. When you wish to reactivate it, you will then need to add Crysta to cover the fee.

    Cancelling your reoccurring option (previously Content ID) will stop billing, and yes, you will be able to reactivate it a later time.
    (5)
    Matt "Bayohne" Hilton - Community Team

  3. #3
    Player Unleashhell's Avatar
    Join Date
    Mar 2011
    Posts
    302
    Quote Originally Posted by Bayohne View Post
    As long as you have a sufficient balance of Crysta on your account, the appropriate amount will be automatically deducted when the subscription is renewed. However, if your balance is insufficient, the reoccurring option will be automatically canceled. When you wish to reactivate it, you will then need to add Crysta to cover the fee.

    Cancelling your reoccurring option (previously Content ID) will stop billing, and yes, you will be able to reactivate it a later time.

    People still do not want to use Click and Buy. What exactly is wrong with the current method? Is SE doing this just because they get some kind of kickback from Click and Buy to use their billing service? With all the negative feedback across the internet on this service why did SE choose this one >.<
    (9)

  4. #4
    Player Fusionx's Avatar
    Join Date
    Mar 2011
    Posts
    152
    Character
    Fusionx
    World
    Asura
    Main Class
    DRG Lv 99
    Quote Originally Posted by Unleashhell View Post
    People still do not want to use Click and Buy. What exactly is wrong with the current method? Is SE doing this just because they get some kind of kickback from Click and Buy to use their billing service? With all the negative feedback across the internet on this service why did SE choose this one >.<
    Probably has more to do with the fact that SE won't get hit with chargebacks this way. Personally, I'm not a fan of the current Crysta options, I dont want to have to spend more than the $13 a month for XI. I'd rather SE give us a straight up re-occurring credit card payment option that isn't handed off to some third party company that charges extra fees. People haven't had anything nice to say about click and buy since this kind of stuff went live around the XIV launch and SE has yet to do or even say anything about it as far as i know.

    This sounds like it could almost be another issue to combat RMT that's hurting the players by making farmers pay more money for crysta and then when they get booted SE still has that money regardless of if all of that crysta is used or not. It wouldn't surprise me if this kind of thing was mentioned while setting this up.
    (0)

  5. #5
    Player Unleashhell's Avatar
    Join Date
    Mar 2011
    Posts
    302
    Quote Originally Posted by Fusionx View Post
    Probably has more to do with the fact that SE won't get hit with chargebacks this way. Personally, I'm not a fan of the current Crysta options, I dont want to have to spend more than the $13 a month for XI. I'd rather SE give us a straight up re-occurring credit card payment option that isn't handed off to some third party company that charges extra fees. People haven't had anything nice to say about click and buy since this kind of stuff went live around the XIV launch and SE has yet to do or even say anything about it as far as i know.

    This sounds like it could almost be another issue to combat RMT that's hurting the players by making farmers pay more money for crysta and then when they get booted SE still has that money regardless of if all of that crysta is used or not. It wouldn't surprise me if this kind of thing was mentioned while setting this up.

    IMO this will make MORE RMT activity. if RMT use Click and Buy how would SE be able to trace back CC info like they can now. I don't believe SE would be able to say hey click and buy give me your account records for all these accounts. If click and buy handles all the billing info wouldn't that mean SE cannot trace how many accounts go to 1 credit card like they could now? Unless SE had other methods of tracking RMT. I would have thought SE could look into the billing system they have now and say oh look 50 FF11 accounts are linked to this 1 credit card number. /boot all accounts. idk I could be dead wrong on this.
    (0)

  6. #6
    Player Ilax's Avatar
    Join Date
    Mar 2011
    Posts
    588
    Character
    Ilax
    World
    Fenrir
    Main Class
    THF Lv 99
    Quote Originally Posted by Unleashhell View Post
    People still do not want to use Click and Buy. What exactly is wrong with the current method? Is SE doing this just because they get some kind of kickback from Click and Buy to use their billing service? With all the negative feedback across the internet on this service why did SE choose this one >.<
    Probably because EU is closer to Japan and have more player over there, that do not mean SE wont in future add more option like using paypal. Give them time ^^ they just got ride of playonline...
    (0)

  7. #7
    Player Quetzacoatl's Avatar
    Join Date
    Mar 2011
    Posts
    527
    Character
    Quetzacoatl
    World
    Leviathan
    Main Class
    DRK Lv 99
    Quote Originally Posted by Bayohne View Post
    As long as you have a sufficient balance of Crysta on your account, the appropriate amount will be automatically deducted when the subscription is renewed. However, if your balance is insufficient, the reoccurring option will be automatically canceled. When you wish to reactivate it, you will then need to add Crysta to cover the fee.

    Cancelling your reoccurring option (previously Content ID) will stop billing, and yes, you will be able to reactivate it a later time.
    So for example, let's say I buy $30 worth of Crysta (3,000 Crysta) via UltimatePay, with $14.95 on my account. After the 3,000 Crysta is paid for on the day make my second billing, I'll be left with 10 Crysta from the $29.90 I have paid. Will my account be automatically cancelled the moment I have 10 Crysta or will I have a grace period before the day I am billed again to buy more Crysta?
    (0)
    Last edited by Quetzacoatl; 08-01-2011 at 02:53 PM.

  8. #8
    Player Quedari's Avatar
    Join Date
    Mar 2011
    Location
    Windurst
    Posts
    99
    Character
    Quedari
    World
    Fenrir
    Main Class
    BLU Lv 99
    Quote Originally Posted by Quetzacoatl View Post
    So for example, let's say I buy $30 worth of Crysta (3,000 Crysta) via UltimatePay, with $14.95 on my account. After the 3,000 Crysta is paid for on the day make my second billing, I'll be left with 10 Crysta from the $29.90 I have paid. Will my account be automatically cancelled the moment I have 10 Crysta or will I have a grace period before the day I am billed again to buy more Crysta?
    Starting balance: 3000. First month billed: 3000-1495=1505. 30 days later, second month billed: 1505-1495= 10. 30 days later, the third month will be billed. At some point during those 30 days, you'd need to put more crysta in your account, or when SE attempts to bill the third month, you'll get canceled until you put more in. Until/unless SE gives us the option to have recurring payments with crysta, I just made a reminder on my phone's calendar to buy more crysta before the next billing time.
    (0)
    Quedari: WHM BLM RDM SMN SCH BLU BRD RUN GEO
    Mykaell: BLM RDM WAR DNC WHM THF SCH RUN

  9. #9
    Player Quetzacoatl's Avatar
    Join Date
    Mar 2011
    Posts
    527
    Character
    Quetzacoatl
    World
    Leviathan
    Main Class
    DRK Lv 99
    Quote Originally Posted by Quedari View Post
    Starting balance: 3000. First month billed: 3000-1495=1505. 30 days later, second month billed: 1505-1495= 10. 30 days later, the third month will be billed. At some point during those 30 days, you'd need to put more crysta in your account, or when SE attempts to bill the third month, you'll get canceled until you put more in. Until/unless SE gives us the option to have recurring payments with crysta, I just made a reminder on my phone's calendar to buy more crysta before the next billing time.
    So, yes, I'll be able to buy more crysta for the third month before the third month is billed?
    (0)

  10. #10
    Player mistmonster's Avatar
    Join Date
    Mar 2011
    Posts
    39
    Character
    Mistmonster
    World
    Fenrir
    Main Class
    PLD Lv 99
    Are you going to charge an "activation fee" for these "forgot to pay crysta" incidents?

    Edit: Even if you umm forgot to add crysta for a couple months?
    (1)

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