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  1. 07-30-2011 01:00 PM #1
    Tunechi
    Player Tunechi's Avatar
    Join Date
    Jul 2011
    Location
    New Orleans
    Posts
    11

    So SE takes away my trial period??

    I have looked on the website and their support FAQs but there is nothing that answers my question.

    I bought the complete collection off Steam and it came with a 30-day free trial that I am only 11 days into it. Now they are saying you can not use your character unless you transfer to a SE Account? So I go through the process and get to the credit card information part and it tells me I must pay the monthly charge and the 30 day period that I just now paid for starts and reoccurs on the date the transfer was set. So do I basically get screwed out the remaining 18 days?


    EDIT: I continued investigating this and checked my billing on the SE account page and it says my next is billing payment is on Aug. 20, I am hoping I just confirmed my card again during the transfer x_X SE is so confusing.
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    Last edited by Tunechi; 07-30-2011 at 01:15 PM. Reason: More information
  2. 07-30-2011 05:11 PM #2
    Kraggy
    Player Kraggy's Avatar
    Join Date
    Mar 2011
    Posts
    400
    Character
    Kraggy
    World
    Cerberus
    Main Class
    THF Lv 50
    Quote Originally Posted by Tunechi View Post
    I bought the complete collection off Steam and it came with a 30-day free trial that I am only 11 days into it. Now they are saying you can not use your character unless you transfer to a SE Account?
    They aren't saying that, they've said all along you can play without transferring till the end of August, so your free time is still available.
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  3. 08-02-2011 05:21 PM #3
    Kristal
    Player Kristal's Avatar
    Join Date
    May 2011
    Posts
    1,552
    Character
    Kristal
    World
    Bismarck
    Main Class
    PUP Lv 99
    Your free days are added to your account, which is automatically extended by 30 days if you enabled it and have funds (depending on region that might be crysta, CC, colored beads, etc)
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    "Puppetmaster was our last best hope for peace. It failed.
    Now it's our last best hope.. for victory!"
  4. 08-05-2011 04:09 AM #4
    SE_James
    Support Rep
    Join Date
    Apr 2011
    Posts
    224
    Tunechi,

    As noted in the general forum rules, this forum is for the discussion of technical issues. In the future, please contact the SQUARE ENIX Support Center directly for any account or billing related issues. For assistance with account-related issues, please contact us directly through the SQUARE ENIX Support Center. If you wish to provide feedback for FINAL FANTASY XI, then we would ask that you do so through the appropriate forms on the SQUARE ENIX Support Center website. Unfortunately, since this situation does not involve any technical trouble, we have had to lock the thread.

    The SQUARE ENIX Support Center can be found at this link:
    SQUARE ENIX Support Center
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