Just bought the game, cant play. Can I get some help or a refund? Error FFXI-3001

[tadzio]

Hello let me give you a preface.

Date & Time:
8:07am Pacific Standard time (PDT)

Frequency:
for an hour now

Platform:
PC

PC Manufacturer:
Dell

Operating System:
Windows Vista

Graphics Card:
NVIDIA GeForce 7300 LE

ISP:
Comcast

Type of Internet Connection:
Broadband


I bought the game off of Amazon.com yesterday (new player here) and I went through all the steps to install. Installation took hours and updating took even longer, but I finished updating while I slept so no biggie. However this morning I finally got into the game, created my character, picked a city, and started playing. I didn't know the controls (not wsad, not arrow keys) and I couldn't figure out a way to find them in game so I alt-tabbed out which crashed the game. So I figured out what the controls were and I went to go back into the game. After waiting for my character to be removed off the server(the first error I received), I was unable to log in because of error FFXI-3001.

I'm trying to be patient here, but this error hasn't cleared up yet (it's been an hour now) and I'm just trying to play the game. So some help would be appreciated, as no help was found on the forums for error FFXI-3001 save this:

We can offer a few suggestions if you are experiencing any of the following:
• Have difficulty connecting to or staying connected to the PlayOnline Viewer or FINAL FANTASY XI
• Crash, receive a black screen error, or get stuck at the downloading data screen upon clicking your character handle or character select button
• See your the lag meter turn red
• Encounter increased lag or connection problems near crowed areas
• Have trouble accessing specific zone(s)
• Have trouble logging in with specific character(s)
• Receive any of these errors: 3113, 3100, 4001, 1160

Suggestions:
1. Check to make sure you have properly configured or turned off any of the following: Routers, Proxy Servers, NAT Servers, Internet Connection Sharing services.
2. If you are using any kind of software/hardware Internet Sharing service/device the following ports need INCOMING access to your PC: TCP 1024 - 65535, UDP 53, and 50000 - 65535. Also, check to make sure that the ports mentioned are not blocked by your ISP for INCOMING access. Proper configuration of any of the above items mentioned should be done by following the instructions in the software/hardware manual or calling the manufacturer's technical support.
3. If you are using a router, and have configured that router for port forwarding, temporarily bypass that router and connect directly to the modem.

Please take note of the following:
• Proxy servers, and satellite connections are not supported and do not work correctly with FINAL FANTASY XI.
• Your router may require that you use a PC to configure your network settings. For more information about how to configure your network settings, please refer to the instruction manual that came with your router or contact the manufacturer directly.
• If your Internet Service Provider (ISP) specifies a DNS server, you need to make sure to configure your settings to allow packets to pass through UDP Port 53 as well. For more information, please refer to the instruction manual for your router or the information provided by your ISP.

None of which help me or apply to me. So additional help or information would be appreciated.

EDIT: Now I'm getting Error code:POL-5312(wrong password/ID) when trying to log into Playonline via the program, but I can log onto the website with the same information just fine. This is a headache and a half.