Greetings, jeru!
Thank you for taking the time to post your concerns about your experiences with trying to regain access to your account. Unfortunately, since this situation does not involve any technical trouble, I had to lock the thread. I highly recommend trying to contact the SQUARE ENIX Support Center once again through http://support.na.square-enix.com/co...php?id=20&la=1 for further assistance. You may also submit your comments regarding your experiences with this recovery process through https://support.na.square-enix.com/f...la=1&p=0&fo=41 . I understand how stressful this situation has been for you, so I hope everything is resolved for you soon. Take care, and good luck!