Hello,

Thank you for those details and we apologize for any inconvenience that this may be causing you. We will pass this off to development and upon confirming any issues; it will be handled accordingly. If we receive any updates or need any additional information, we may unlock the thread and post here.
Any adjustments or fixes will be posted on the Official PlayOnline™ website.
www.playonline.com

Thank you,
SQUARE ENIX Moderator