Immediate Disconnect

[Octaviane]

That does seem peculiar indeed.

I find it hard to believe a Customer Support member would ever suggest that. If I had to quess, I'd say they meant indeed using another machine and not to actually share your account credentials to someone else to do it. I was not there, obviously, so I can't know for sure. ^^

Either way, whatever they told you, it does not change the fact that it is indeed a violation of the PlayOnline Member Agreement.



And yes, generally players think there is nothing wrong in account-sharing, giving their un-used account to a friend, and the likes and I guess SqEX does not have a problem with it either from the looks of it, but I would always suggest against inciting to rule-violation. I basically registered to this forum just to say this because no one else does and I was worried about people getting punished for something they clearly thought was OK. >.>;


But that is that and this is this, let us not take it more off-topic shall we? Time for a cup of coffee or tea (or both) with the sun rising here.
These are just my thoughts anyways~

I can absolutely assure you that I was instructed to do just that by a Customer Service Rep when I called. It took 2 days of calls actually to get the resolution. So, since you weren't there and since I am not given to bending or stretching the truth to suit my own convenience, I would say that their own Customer Service Rep's are the ones in violation of the ToS.

Being unable to progress through a CS for whatever reason is something that SE and Tech Support have been aware of for years and whilst it might not be within their power to fix it, since every platform is different yet experiences the same issues, there have to be ways to get around them. This is one of them.

The ToS is violated everyday by a small % of players to a far greater degree than guesting. On occasion, a player might get banned if the violation is bad enough and if it has been witnessed, reported and verified. I would venture that guesting once for a few moments is not high on the priority list for banning a player.

You might also want to consider taking your opinion to the General Discussion Forum.