Zerayla,

We’re sorry for the problems you are experiencing while trying to log into the game. At this point in time, we’re not undergoing any scheduled or emergency world maintenance that would cause the problems you are experiencing. So the cause is going to be more localized for you.

You mentioned that you use a router in your network setup. When using a router, it’s important to configure that router so that it does not block any of the ports that PlayOnline and FINAL FANTASY XI use to communicate with our servers. Blocking one or more of these ports can lead to problems like the one you describe.

Please make sure that your router is configured to allow both incoming and outgoing access on the following ports. For more instructions on how to do so, please refer to the instruction manual for your router, or the information provided by your Internet Service Provider.

Port numbers that may be used by the PlayOnline server group:
- TCP: 25, 80, 110, 443 and 50000 – 65535
- UDP: 50000 – 65535