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  1. 07-07-2011 11:55 AM #1
    Octaviane
    Player Octaviane's Avatar
    Join Date
    Mar 2011
    Location
    Bastok
    Posts
    530
    You need to call Customer Service between the hours of 9am and 6pm PDT (Noon EDT and 9pm EDT), Monday through Friday only and never on Holidays.

    E-mails to SE will get you nowhere sorry.
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    Last edited by Octaviane; 07-07-2011 at 11:56 AM. Reason: forgot something
    Proud to be "Old School" and to have completed CoP pre-nerf
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  2. 07-07-2011 11:57 AM #2
    SummonerPrime
    Player SummonerPrime's Avatar
    Join Date
    Jul 2011
    Posts
    4
    Character
    Noblenick
    World
    Ragnarok
    Main Class
    WHM Lv 40
    I did e-mail them in those hours. But, I figured out the problem. On the log in menu, after putting in my member password, I had to go to settings and put in my Square Enix information, again. As in, erase and retype all the information. The way it seems to be is that I entered it before the change could be processed or something.
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