This Month's Billing Issues Question

[Alhanelem]

The note did not mention there would be no charge and when you reactivate it asks you to confirm the charge of $xx (in my case $15~) in order to do so.

I don't think it needs to mention that there would be "no charge" (and it would be confusing as it could be taken to mean you'd get a month free). I think common sense should say when they sort the issue out that everything will be settled in an apprpriate manner (I suppose you could argue I'm giving them too much credit, but I've never had any kind of problem like this with SE)

Again though, you should contact support if you're not sure what will happen; and if you were so concerned about it, you probably should have asked before reactivating. I may be an optimist, but if you were billed but were affected by the erroneous cancellation, I don't think you will be charged for the reactivation.

SE is quite fond of being number one in customer satisfaction at the BBB

You're being sarcastic, but....
http://www.la.bbb.org/business-revie...do-CA-13168063
They've gone from an F rating around the midpoint of FFXI's existence in the US, to an A+ rating now.
BBB ratings are based on complaints made to the BBB and how the BBB accredited business addresses those complaints which are brought to it by the BBB.

Factors that raised this business's rating include:

Length of time business has been operating
Complaint volume filed with BBB for business of this size (e.g. low ratio of complaints compared to size of business -added by Al)
Response to complaint(s) filed against business
Resolution of complaint(s) filed against business
BBB has sufficient background information on this business

(Side notes: The most common complaints are product/service issues; Billing/Collection issues come in a distant second)

99% of "double billings" are not actually double billings, but people getting charged for two seperate months in one transaction and THINKING they're being double billed because they didn't look at their service history that SE makes reasonably available to them (and even tells them to read it every month in the POL viewer)

There are real, true billing problems, but those are not common, and in most cases, they are acknowledged by SE (e.g., problems like the one that led to this thread)