Spheroids + Fell Cleave = Game Crash

[Inafking]

While trying to Fell Cleave Monitors en mass for EXP/Chests in Grauburg [A] I observed plenty of people crash and recorded my own errors. I reported this, but no one seemed to care, so I'll try posting it here. People in my LS say it happens on all monsters of this type.

Log Name: Application
Source: Application Error
Date: 6/25/2011 1:00:07 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: ProblemChild-
Description:
Faulting application name: pol.exe, version: 1.18.13.0, time stamp: 0x4b552e15
Faulting module name: FFXiMain.dll, version: 3.0.0.0, time stamp: 0x4db6c1bf
Exception code: 0xc0000005
Fault offset: 0x001550fe
Faulting process id: 0x89c
Faulting application start time: 0x01cc337140863877
Faulting application path: C:\Program Files (x86)\PlayOnline\SquareEnix\PlayOnlineViewer\pol.exe
Faulting module path: C:\Program Files (x86)\PlayOnline\SquareEnix\FINAL FANTASY XI\FFXiMain.dll
Report Id: b8e8ed4d-9f65-11e0-b572-001b24f4c009
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-06-25T20:00:07.000000000Z" />
<EventRecordID>979</EventRecordID>
<Channel>Application</Channel>
<Computer>ProblemChild-</Computer>
<Security />
</System>
<EventData>
<Data>pol.exe</Data>
<Data>1.18.13.0</Data>
<Data>4b552e15</Data>
<Data>FFXiMain.dll</Data>
<Data>3.0.0.0</Data>
<Data>4db6c1bf</Data>
<Data>c0000005</Data>
<Data>001550fe</Data>
<Data>89c</Data>
<Data>01cc337140863877</Data>
<Data>C:\Program Files (x86)\PlayOnline\SquareEnix\PlayOnlineViewer\pol.exe</Data>
<Data>C:\Program Files (x86)\PlayOnline\SquareEnix\FINAL FANTASY XI\FFXiMain.dll</Data>
<Data>b8e8ed4d-9f65-11e0-b572-001b24f4c009</Data>
</EventData>
</Event>

Log Name: Application
Source: Application Error
Date: 6/25/2011 12:50:49 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: ProblemChild-
Description:
Faulting application name: pol.exe, version: 1.18.13.0, time stamp: 0x4b552e15
Faulting module name: FFXiMain.dll, version: 3.0.0.0, time stamp: 0x4db6c1bf
Exception code: 0xc0000005
Fault offset: 0x001550fe
Faulting process id: 0xb84
Faulting application start time: 0x01cc33475e498b79
Faulting application path: C:\Program Files (x86)\PlayOnline\SquareEnix\PlayOnlineViewer\pol.exe
Faulting module path: C:\Program Files (x86)\PlayOnline\SquareEnix\FINAL FANTASY XI\FFXiMain.dll
Report Id: 6c2556d1-9f64-11e0-b572-001b24f4c009
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-06-25T19:50:49.000000000Z" />
<EventRecordID>977</EventRecordID>
<Channel>Application</Channel>
<Computer>ProblemChild-</Computer>
<Security />
</System>
<EventData>
<Data>pol.exe</Data>
<Data>1.18.13.0</Data>
<Data>4b552e15</Data>
<Data>FFXiMain.dll</Data>
<Data>3.0.0.0</Data>
<Data>4db6c1bf</Data>
<Data>c0000005</Data>
<Data>001550fe</Data>
<Data>b84</Data>
<Data>01cc33475e498b79</Data>
<Data>C:\Program Files (x86)\PlayOnline\SquareEnix\PlayOnlineViewer\pol.exe</Data>
<Data>C:\Program Files (x86)\PlayOnline\SquareEnix\FINAL FANTASY XI\FFXiMain.dll</Data>
<Data>6c2556d1-9f64-11e0-b572-001b24f4c009</Data>
</EventData>
</Event>

[Qeepel]

Hello Inafking,

From what you have described, I can certainly see how that would cause a big problem. We would certainly like to learn more about the issue you and your friends are having, so that we can investigate further. If it is not too much trouble, please fill out the information below and I'll get your report to the developers right away! Thank you.

Thread Title:
Short outline explaining what sort of issue you are experiencing.

Platform:
Specify which platform was in use to play the game.(“PlayStation2”, Windows, and/or Xbox 360)

ISP:
Name of ISP you use to connect to the Internet.

Type of Internet Connection:
Specify the type of connection. (dial-up, DSL, CATV, Optic Fiber, Other)

Internet Connection Speed:
Specify the speed of internet connection. (Example: 768Kbit/s, 5Mbit/s)

Date & Time:
Date and time of when the issue occurred. Please be sure to state the time zone of your region. (Example: Pacific Time = PST/PDT)

Frequency:
State how frequently the issue occurs. Please select from the following.
1. Always
2. Sometimes
3. Once (did not reproduce)
4. Unknown

Character Name:
Which character did the issue occur with?

Race:
Race of your character when the issue occurred.
(Hume M, Hume F, ElvaanM, ElvaanF, TarutaruM, TarutaruF, Galka, Mithra)

World:
World where the issue occurred.

Main Job:
Main job and level of your character when the issue occurred.

Support Job:
Support job of your character when the issue occurred.

Area and Coordinates:
Area and map coordinates where the issue occurred.

Party or Solo:
If you were solo when the issue occurred, please write “Solo”. If you were in a party, please write “Party”. With alliance, please write “Alliance.”
*If you wrote “Party” or “Alliance”, please also include the number of members.

NPC Name:
Name of NPC that your character was interacting with when the issue occurred.
*If you were not interacting with any NPC, then please write “None”.

Monster Name:
Name of monster that your character was battling against when the issue occurred.
*If you were not battling against any monster, then please write “None”.

Steps:
Detailed steps on how the issue occurred.
*Please try to include the following details.

What you were doing when the issue occurred. (Example: Battle, mission, quest, crafting, synthesis, etc.)
Please do your best to write using official terms for item names and skill/ability names. Please avoid any abbreviations or improper terms.
If you were using macro commands when the issue occurred, please include the details of the command.
In case the error message appeared when the issue occurred, please include what the message said.

SQUARE ENIX MODERATOR

[Kristal]

Not just Fell Cleave, it also happens with Aeolian Edge. Had a small party with some people crashing at exactly the same time, but only rarely, and not always the same people when it happened. Surveyors in Abyssea - Altepa.

[Inafking]

Platform:
It crashes both 360 and PC. Have not tested my PS2.

ISP:
does not matter, happens to too many people

Type of Internet Connection:
does not matter, happens to too many people

Internet Connection Speed:
does not matter, happens to too many people

Date & Time:
my specific crash times are in the error log, (UTC-7) but should be easy enough to re-create

Frequency:
2. Sometimes, it is relativly frequent

Character Name:
Batmanxi and Catwomanxi, those are just mine, it's happened to plenty of others

Race:
ElvaanM & Mithra

World:
Phoenix

Main Job:
does not matter, happens on all jobs

Support Job:
does not matter

Area and Coordinates:
Abyssea Grauberg K-5, but it happens in all zones with monsters of this type

Party or Solo:
Fell Cleave EXP Alliance

Monster Name:
Monitor - http://wiki.ffxiclopedia.org/wiki/Monitor
but it happens on all of this type http://wiki.ffxiclopedia.org/wiki/Category:Spheroids

Steps:
By turning away and staying away from all the monetsrs being killed the game does not crash.

It appears to be an error in the animation when you're killing a bunch at once. Let me know if you need any more info.

[Qeepel]

Thank you for that additional information. I'll go ahead and forward this to the developers for further investigation. If there are any updates, they will be made on www.PlayOnline.com or through the FFXI official forums.