Black screen system freeze on PS2 in quest, "Picture Perfect"

[Nicknick]

Not sure if this have been posted in the Tech Support forum or this one, but I figured this was a better place for reporting things of this nature.

Platform: PS2

ISP: Cogeco cable

World: Siren

NPC: Umberto (in Bastok Markets)

Steps:

During the first fellow limit break quest, "Picture Perfect" I encountered two instances where the game froze during cutscenes. For the quest, the NPC Diederik asks you to choose between going to Umberto or going to Angelica. I chose to go to Umberto.

Both times it froze were when I was talking to Umberto and the cutscene was switching from my character's scene to my NPC fellow's scene (when my my fellow and I try to "contact" eachother with the Signal Pearl). This occurred both in the first cutscene with Umberto, where he asked me to find a Bal Shell, as well as in the cutscene when I returned the Bal Shell to him. This required a hard-reset of the system both times.