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  1. #1
    Player Seyrena's Avatar
    Join Date
    May 2011
    Location
    Tennessee
    Posts
    46
    Character
    Seyrena
    World
    Odin
    Main Class
    RDM Lv 90

    Unable to login.

    Details:
    I cannot login. It started with input to FFXI being wonky, then I restarted and suddenly I can't log into either PlayOnline OR Square Enix account management. The error from POL is Error POL-5311.

    I also used the password reset TWICE. I am CERTAIN I am entering the correct password.

    I do NOT have a Square Enix One-Time Password.

    Steps:
    1. Open POL.
    2. Navigate to Square Enix Account Password Input
    3. Input correct password
    4. LOL NOPE WRONG PASSWORD.

    Date & Time:
    7:12 PM Central Daylight time.

    Frequency:
    State how frequent the issue occurs. Please select from the following.
    1. Always

    Platform:
    PC

    PC Manufacturer & Model Number:
    Homebuilt Computer

    Operating System:
    Windows 7

    Graphics Card:
    ATI Radeon 5760

    ISP:
    Comcast

    Type of Internet Connection:
    Cable

    EDIT: I was able to login again, but only after I tried using the password I'd had BEFORE changing my password twice.
    (0)
    Last edited by Seyrena; 07-03-2011 at 09:52 AM.
    Seyrena
    Odin/Bastok