Square Enix Account Transfer & Payment Procedures FAQ

[Camate]

Hi everyone! As many of you have been asking questions regarding the announcement about the Square Enix Account Transfer, we compiled a list of answers, which will hopefully address your concerns:

Q: Can credit cards without personal authentication services (such as 3-D secure) be used?

A: Cards without personal authentication services, such as 3-D secure, can make payments using ClickandBuy International Ltd. and Ultimate Game Card® via PlaySpan, Inc.

3-D secure will be required only for cards that support and have been set up with it.

Q: How do reoccurring options work if I have Square Enix Crysta set as my payment method?

A: As long as you have a sufficient balance of Crysta on your account, the appropriate amount will be automatically deducted when the subscription is renewed. However, if your balance is insufficient, the reoccurring option will be automatically canceled.

Q: Is it possible to add the exact amount of Square Enix Crysta required for my monthly subscription?

A: No. Square Enix Crysta can be added to an account in increments of $5, $10, $20, $30, $50, and $100. The remaining amount will be left as a balance on your account.

Please visit the following URL for more information on Square Enix Crysta.
http://www.square-enix.com/na/account/crysta/

Q: If I add Square Enix Crysta to my account and use that to pay for my monthly subscription, will I be able use the remaining balance for my next payment?

A: Yes, you will be able to utilize the remaining balance for your next payment.

Q: What payment methods can be used to purchase Square Enix Crysta?

A: You can purchase Square Enix Crysta using a credit card or debit card via ClickandBuy International Ltd., or PayPal® or Ultimate Game Card® via PlaySpan, Inc.

Q: What steps are required if I already have my PlayOnline account linked to a Square Enix account?

A: Customers who currently have their PlayOnline account linked with a Square Enix account will also be required to go through the transfer process. Please note that customers who currently have a link in place will be required to transfer their PlayOnline account to the Square Enix account it is linked to.

Q: How will this affect users who have multiple PlayOnline IDs linked to one Square Enix account?

A: You will need to complete the transfer process for each PlayOnline account currently linked to your Square Enix account. The transfer destination will be the Square Enix ID that is currently linked.

Q: If you transfer multiple PlayOnline IDs to one Square Enix account, will it be possible to log into multiple PlayOnline IDs simultaneously?

A: You will be able to log into multiple PlayOnline IDs simultaneously even if they were all transferred to the same Square Enix account. You cannot, however, simultaneously log in with multiple characters from the same PlayOnline ID.

Q: My PlayOnline ID registration information is not up to date. Will this have any effect on the transfer?

A: This will have no effect on transfer, but please be diligent in keeping your information up-to-date. After the transfer, support will be performed through your Square Enix account instead of the PlayOnline ID. When obtaining your Square Enix account, please register with your updated information.

Q: Will the billing methods change?

A: Yes. Square Enix Crysta and credit cards will be viable payment methods after the transfer.

Q: Will this change affect PlayStation2 and Xbox 360 users or is this only for PC users?

A: The transfer will apply to customers on all platforms.

Q: Is it possible to register and transfer multiple PlayOnline IDs to multiple Square Enix accounts? What kind of impact would this have?

A: This is possible. The only difference would be that payment methods would need to be set up for each individual Square Enix account.

Q: Will I need a Square Enix Security Token to go through with the transfer process?

A: No, a Square Enix Security Token is not required for the transfer process. However, we strongly recommend acquiring a Square Enix Security Token to add an additional layer of security to your account.

Q: Will use of the PlayOnline Viewer be discontinued?

A: No, everyone will still be required to log into the PlayOnline Viewer in order to play FINAL FANTASY XI. Customers without a Square Enix account will be required to create one before logging into PlayOnline, however.

[Camate]

Here are a couple additional answers to questions that we have seen:

Q: Will we receive any bonus for going through the transfer?

A: We do have plans to provide a bonus for those who go through the transfer within a specified period. Details on the bonus will be announced at a later time

Q: Is it possible to unlink my PlayOnline account from my Square Enix account?

A: Once the PlayOnline ID is linked to the SQUARE ENIX account, the link cannot be reversed.

http://support.na.square-enix.com/fa...d=12870&id=496

Q: How will this transfer affect the users who are using a client from a region different from their account's region (i.e. customer living in North America but using Japanese game client)?

A: The transfer will not affect the customers that are using a client from a different region.

In addition, customers will not be required to have the region for their Square Enix account match the region for their PlayOnline account. However, please be aware of the following:

- Customers who currently have a link in place will be required to transfer their PlayOnline account to the Square Enix account it is linked to.
- Payment methods will differ depending on the region of the Square Enix account.
- The currency of fees (i.e. monthly subscription fee, World Transfer Service fee, fee for purchasing registration codes, etc.) will be based on the region for the Square Enix account
- If a customer wishes to register any additional content such as expansions, they will be required to use products from the PlayOnline ID’s region (i.e. customers with a North American Square Enix account will be required to acquire a product from the North American region).

[Bayohne]

We are working to add new knowledge base articles to our FINAL FANTASY XI Support Center to try and address questions we're seeing in the forums.

Will customers who pay via ClickandBuy be subject to any additional fees?

No, customers who have chosen ClickandBuy as their payment method will NOT incur any additional fees when paying for subscriptions.

However, if a customer chooses to store funds within their ClickandBuy E-Money Account (this is not required for SQUARE ENIX customers), they may incur the following fees:

Account Funding Fee
3.9% of any transaction into your ClickandBuy E-Money Account when using a credit card.
Withdrawal Handling Fee
$2.75 per withdrawal from your ClickandBuy E-Money Account
Maintenance Fee
$1.50 per month if a ClickandBuy E-Money Account has been inactive for 12 months and contains funds.

These fees can only be incurred when utilizing a ClickandBuy E-Money Account, and are not applicable to customers who only use ClickandBuy to pay for their subscriptions. For additional details on ClickandBuy E-Money Accounts, please visit the ClickandBuy website at http://clickandbuy.com/US_en/.

[Bayohne]

Greetings all,

We wanted to take a moment to let you know that we are aware of the comments and discussions taking place regarding the new payment procedures not only on the official forum, but on the community sites, as well.

While we don't have specific details to share at this time, we do want to inform you that improving the payment processing options are still a part of an ongoing process. We will continue to take all the feedback we receive as we strive to make the experience as user-friendly as possible for all of our customers going forward.