But it is heavily marketed as more a support forum by SE--more specifically a way for SE and players to exchange ideas.

you call a GM, they direct you here to file a report--and not the support portal like they used to.

There is only one link that takes you directly to the original support portal--little button down in the lower left. If you drill down to view licenes aggreements those are run thorugh the acttual support portal, otherwise POL is covered with hyperlink text/images that direct you here. It has more the appearance of being here as a means for the players to get information from SE, and send feedback/requests to SE instead of using the actual Support Center--hence more inclined to be seen as a support forum than a social one.