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  1. #1
    Player bungiefan's Avatar
    Join Date
    Mar 2011
    Location
    Ragnarok
    Posts
    188
    On the JP account issue, to enable use of Crysta with your Square Enix ID, you have to give a valid physical mailing address. Japanese SE ID accounts only allow a Japanese address to be input, and as I am no longer there, I can not provide a valid mailing address without rudely using someone else's. My American SE ID asked me to pick a region for my account at the last login, while my Japanese account never gave me the option to change. Can that option be reenabled? Am I going to have to use a fake address to register when the transition to the new account system goes through? This company really seems to not want people to be able to pay them money.

    There's no way I'm starting over with a new account after 9 years. That answer is just unacceptable for an existing player.

    I'm trying to contact support, but my written Japanese is very low level, and I can only read it well with the help of dictionary browser extensions like peraperakun. I have no idea if they'll even take my support email in English. I'll need a human translator to convert my messages otherwise.

    ----------
    ご連絡ありがとうございます。
    スクウェア・エニックス インフォメーションセンターです。
    お問い合わせの件について回答いたします。

    日本のスクウェア・エニックス インフォメーションセンターでは
    日本語のみのサポートとなりまして、英語でのご案内は承っておりません。

    誠に恐れ入りますが、日本語にてお問い合わせ内容を記載いただいた上、
    あらためてお問い合わせいただきますようお願い申し上げます。

    今後とも、スクウェア・エニックス製品への変わらぬご愛顧を
    たまわりますよう、心よりお願い申し上げます。
    ------------------------------------
    本メールに返信する際は件名を変更せずに、送信してください。

    スクウェア・エニックス サポートセンター
    http://support.jp.square-enix.com/
    ----------
    Thank you for contacting us.
    The Square Enix Information Center.
    We will answer inquiries about the review.

    Japan's Square Enix Information Center
    It now supports only the Japanese, with English guide are not accepted.

    We're sorry indeed, you mentioned the inquiry by the Japanese,
    We ask that you contact us again.

    In the future, the product of unwavering patronage Square Enix
    We look forward, thank you sincerely.
    ------------------------------------
    When you reply to this email without changing the subject, please send.

    Square Enix Support Center
    ----------

    So it looks like they won't even read an English message to give a response. Rikaichan is not saying anything about that message other than that I need to send messages in Japanese, and a very polite greeting and farewell.
    (2)
    Last edited by bungiefan; 06-28-2011 at 03:31 AM.

  2. #2
    Player Gotterdammerung's Avatar
    Join Date
    Mar 2011
    Location
    Yhoator Jungle
    Posts
    325
    Quote Originally Posted by bungiefan View Post
    unacceptable
    Unacceptable
    (0)

  3. #3
    Player Tsukino_Kaji's Avatar
    Join Date
    Mar 2011
    Posts
    4,028
    Character
    Tsukinokaji
    World
    Siren
    Main Class
    WHM Lv 99
    Quote Originally Posted by Runespider View Post
    Has anyone changed over yet or can it only be done from next month?
    Since SE kept saying next month, I have not even tried.
    Quote Originally Posted by Gotterdammerung View Post
    Unacceptable.
    Fixed.

    Superfluous text.
    (0)