All accounts upgrading to Square enix accounts

[GlobalVariable]

Then ask for escalation or try again.

Gee, I think I mention thats what I did before...

They have a article in the knowledge base that specifically says they can assist with this.

I know I've read it and apparently some of their workers have not.

I like my automated payment each month and I'm not willing to make multiple non toll free calls to do this or go through a 3rd party performing additional steps or repeated steps each month.

You don't have to do it every month... unless you're telling me someone invented a credit card with a 1 month expiration.

How could you possibly be a customer for so long and not know that you don't need to reregister payment info every month?

Click and buy can be auto'd but has extra fee. So that leaves me with calling them when its time to change card (which the current card doesn't expire for a few months yet but if they give me a hassle like last time I'm not calling back or waiting for their supervisor to call me back which is what happens when I ask for escalation).

The Ultimate Gamer cards come in fixed amounts, can't set up auto deduction from cc to refill them and keep using same UGC I'd have to use 1 to buy crysta and buy a new one every month to add more crysta on a month by month basis because I don't want to buy multiple months/years worth of crysta in advance either. I want a set and forget monthly auto payment like I have now so it necessitates a phone call when its new card time. I want them to either educate the rest of their phone reps or drop this absurd requirement that no other company has ever tried to force onto me.

Understand yet or gonna keep acting like I'm stupid?

[Alhanelem]

Click and buy can be auto'd but has extra fee.

There is no fee for credit card payments under normal circumstances. If currency must be converted or you live in certain countries, there are fees though.

The Ultimate Gamer cards come in fixed amounts, can't set up auto deduction from cc to refill them and keep using same UGC I'd have to use 1 to buy crysta and buy a new one every month to add more crysta on a month by month basis because I don't want to buy multiple months/years worth of crysta in advance either.

Why do you not want to pay for months in advance when you know you're going to use them?

I want a set and forget monthly auto payment like I have now so it necessitates a phone call when its new card time.

You should only have to reenter payment information once every few years. Is that really that big of a deal? In fact, if you encounter the same situation I did, you might never have to change it again once you get it set.

You will still have a set and forget automatic payment option. You register a card with click and buy. Or you try talking to SE again.

What you do with your money is your business. All i'm saying is this situation isn't as bad as you're making it out to be. If you don't like the game enough to find a way to work it out, then perhaps you're near being done anyway and should consider moving on regardless. I do not say this with offense, only as a thinking point.

[GlobalVariable]

Or you try talking to SE again.

Are you under the impression they aren't getting that call at all or do you mean I should keep calling till they put it through like before?

You should only have to reenter payment information once every few years. Is that really that big of a deal?

It's a big deal if their personnel make it a big deal. They get exactly one call next time. It doesn't matter how often - if they make it a hassle like that again I'm done dealing with them.

As for click and buy I've seen multiple people say there are hidden fees and that it is plain awful. Looking over their fee pay table makes me unsure which fee exactly those people are incurring. Its a pretty large table, to much to copy paste here. I still don't like the idea of going through a 3rd party (people shouldn't have to do this, do they want our money or not for crying out loud) but going to do more research before the update and mull it over. Might give this a small trial at some point and cancel if it sucks/winds up charging me more than directly paying SE. If I decide to keep or go back to directly paying SE, like I said...One call. No more customer service roulette.

Edit for your edit:

What you do with your money is your business. All i'm saying is this situation isn't as bad as you're making it out to be. If you don't like the game enough to find a way to work it out, then perhaps you're near being done anyway and should consider moving on regardless. I do not say this with offense, only as a thinking point

Well dude, as much as you think I'm blowing it out of proportion for most of the thread I've only been reacting to you. It began as a statement: That I expect I'll wind up quitting. It better go through, like its supposed to (even you pointed out its supposed to be possible according to their own website) or I'm done. Its just not worth it anymore. There are plenty of games that will take my card as is. This doesn't mean I don't like the game anymore - it means I'm sick of support roulette.

Brands and reputation need each other and SE has been getting hard lessons on that (like ff14) which they will hopefully learn from. I hope the staff doesn't take these as disparaging remarks.

You seemed very dismissive towards multiple posters as well as me. The backwards name accounts like other posters earlier in the thread, you instantly assumed user fault when that person posted. Its been looking like you had this attitude everyone else that has any worries, complaints, or feedback that isn't positive, is just being..Silly. You implied you'd like to use stronger verb-age during our particular exchange. Maybe not what you wanted, but thats how it looked. I had no intention of making you think I was saying i had to update my CC every month either but it happened.

Someone at SE should look into the reversed surname thing and post telling us it either won't be a problem of will be fixed in the transfer just to alleviate any lingering doubt members may have.

Pretty much every issue in this thread can easily be resolved with 1 post from an SE person.

I've been trying not to be offensive, I've known and respected you from wiki for a long time. I've also known you not to be the sort that irrationally defends SE decision so each time I re-explained trying to reach understanding. Perhaps its gotten to heated between us and I don't think either of us intended this. And I'm being long winded in the attempt at understanding each other so its time to give it up. Its late I'm tired I can't think straight anymore and it shows. Probably not good that most of my browsing is late at night like this.

[Runespider]

I doubt we will get any answers to this, Square accounts dept are a law unto themselves and they seem to just do whatever they want regardless of the negative impact it has.

They like giving worry to the userbase.

[Sevokevo]

Ok So it is still ClickandBuy....


I went ahead and confirmed my card and then bought 500 Crysta. My Card is still not 3D Secure but It still went through which makes me all to happy.

[Zumi]

SE really should not use ClickandBuy for their US customers. They are located in London, England so people from the US would get charged all these extra fees for stuff like currency conversion from their credit cards. Often your credit card will automatically block this because the company is based in England. Clickandbuy is nothing but a big hassle for people in the US.

We can load up on Crysta from ultimatepay+paypal however they only do it in multiples of $5, so if the player wants the choice to pay exact amount they can't do that anymore unless they use Clickandbuy which has hidden fees. You have to remember each month to load up enough Crysta to pay for the next month. Probably would result in accounts being frozen if you forget to do this when it runs out. We can always unfreeze our accounts by paying for the next month but sometimes this takes hours if not days due to poor customer service on their end.

[Camate]

Howdy! We posted a pretty extensive FAQ sticky, which should answer most of the questions circulating the forums regarding the Square Enix Account transfer. Hope this helps!

[GlobalVariable]

Howdy! We posted a pretty extensive FAQ sticky, which should answer most of the questions circulating the forums regarding the Square Enix Account transfer. Hope this helps!

Thank you.

Q: Can credit cards without personal authentication services (such as 3-D secure) be used?
A: Cards without personal authentication services, such as 3-D secure, can make payments using ClickandBuy International Ltd. and Ultimate Game Card® via PlaySpan, Inc.

3-D secure will be required only for cards that support and have been set up with it.

Clarification: Is a person without 3-D secure required to use ClickandBuy International Ltd. or Ultimate Game Card® via PlaySpan, Inc.

And can crysta be refilled automatically by one of those methods? I thought one could but I want to be certain.

[Neika]

Ok, so if my credit card has 3-D secure on it, does that mean I don't have to worry about going through click and buy, and the payments will continue to be taken off my card automatically?

[Ryanx]

will i be able to unlink a playonline from current square enix account and link it to a new account?