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    All Worlds Maintenance (Jul. 9, 10)

    At the following time, we will be performing server maintenance for FINAL FANTASY XI. During this period, FINAL FANTASY XI will be unavailable.

    We apologize for any inconvenience this may cause...

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    FINAL FANTASY XI Updated (Jul. 7, 8)

    A version update was performed on FINAL FANTASY XI at the following time.

    * Clients will update automatically upon launch after the date and time below. After the following time, the update will...

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  3. COVID-19 Update: Temporary Closure of Customer Support (July 3): Follow-up

    Update on Temporary Support Closures

    We are pleased to report that the Support Center live chat service will be available starting Monday, July 6 at 9:00 a.m. (PDT).

    Live chat support will be...

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    All Worlds Maintenance (Jul. 7, 8)

    At the following time, we will be performing server maintenance in order to accompany a version update for FINAL FANTASY XI. During this period, FINAL FANTASY XI will be unavailable.

    We apologize...

    (0)
  5. COVID-19 Update: Temporary Closure of Customer Support (Jun. 22)

    Update on Temporary Support Closures

    We are pleased to report that the in-game Game Master (GM) service is available once more.
    Our next focus is on restoring live support options via the...

    (1)
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    FINAL FANTASY XI Updated (Jun. 12)

    A version update was performed on FINAL FANTASY XI at the following time.

    [Date & Time]
    Jun. 12, 2020 1:30 (PDT)
    Jun. 12, 2020 9:30 (BST)
    Jun. 12, 2020 8:30 (GMT)

    [Affected Service]
    FINAL...

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    FINAL FANTASY XI Updated (Jun. 9, 10)

    A version update was performed on FINAL FANTASY XI at the following time.

    * Clients will update automatically upon launch after the date and time below. After the following time, the update will...

    (0)
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    All Worlds Maintenance (Jun. 9, 10)

    At the following time, we will be performing server maintenance in order to accompany a version update for FINAL FANTASY XI. During this period, FINAL FANTASY XI will be unavailable.

    We apologize...

    (0)
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    World Transfer Maintenance (May 29)

    At the following time, we will be performing maintenance on the World Transfer service, during which this feature will be unavailable.

    We apologize for any inconvenience this may cause and thank...

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    FINAL FANTASY XI Updated (May 19, 20)

    A version update was performed on FINAL FANTASY XI at the following time.

    [Date & Time]
    May 19, 2020 23:30 (PDT)
    May 20, 2020 07:30 (BST)
    May 20, 2020 06:30 (GMT)

    [Affected Service]
    FINAL...

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    All Worlds Maintenance (May 19, 20)

    At the following time, we will be performing server maintenance for FINAL FANTASY XI. During this period, FINAL FANTASY XI will be unavailable.

    We apologize for any inconvenience this may cause...

    (0)
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    Currently Known Issue (May 17, 18)

    We have confirmed the following issue.
    We are currently investigating, and ask for your patience as we resolve the issue promptly.

    [Confirmed Issue]
    - The "ILv109 High Tier Relic Armor"...

    (0)
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    World Transfer Maintenance (May 15)

    At the following time, we will be performing maintenance on the World Transfer service, during which this feature will be unavailable.

    We apologize for any inconvenience this may cause and thank...

    (0)
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    FINAL FANTASY XI Updated (May 10, 11)

    A version update was performed on FINAL FANTASY XI at the following time.

    * Clients will update automatically upon launch after the date and time below. After the following time, the update will...

    (0)
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    All Worlds Maintenance (May 10, 11)

    At the following time, we will be performing server maintenance in order to accompany a version update for FINAL FANTASY XI. During this period, FINAL FANTASY XI will be unavailable.

    We apologize...

    (0)
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    World Transfer Maintenance (Apr. 27, 28): Completed Early

    The maintenance on the World Transfer service for FINAL FANTASY XI has completed earlier than anticipated.

    We apologize for any inconvenience caused, and we thank you for your understanding.
    ...

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  17. Recovery from Support Feature Technical Difficulties (4/27)

    We are pleased to announce that the technical difficulties regarding sending and reports to the Support Center and in-game Helpdesk have been resolved.

    Users are able to use the following services...

    (0)
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    World Transfer Maintenance (Apr. 27, 28)

    At the following time, we will be performing maintenance on the World Transfer service, during which this feature will be unavailable.

    We apologize for any inconvenience this may cause and thank...

    (0)
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    All Worlds Maintenance (Apr. 9, 10)

    At the following time, we will be performing server maintenance for FINAL FANTASY XI. During this period, FINAL FANTASY XI will be unavailable.

    We apologize for any inconvenience this may cause...

    (0)
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    FINAL FANTASY XI Updated (Apr. 2, 3)

    A version update was performed on FINAL FANTASY XI at the following time.

    * Clients will update automatically upon launch after the date and time below. After the following time, the update will...

    (0)
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    Forum Maintenance (Mar. 31, Apr. 1): Canceled

    The maintenance on the FINAL FANTASY XI forum that was scheduled for the time below has been canceled.

    We will notify you of any future scheduling at a later date.

    We apologize for any...

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    Forum Maintenance (Mar. 31, Apr. 1)

    At the following time, we will be performing maintenance on the FINAL FANTASY XI Forum.
    During maintenance, the FINAL FANTASY XI Forum will be unavailable.

    We apologize for any inconvenience this...

    (0)
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    All Worlds Maintenance (Apr. 2, 3)

    At the following time, we will be performing server maintenance in order to accompany a version update for FINAL FANTASY XI. During this period, FINAL FANTASY XI will be unavailable.

    We apologize...

    (0)
  24. COVID-19 Update: Temporary Closure of Customer Support (Mar. 20): Follow-up

    Update on Temporary Support Closures

    Thanks to the hard work of several teams throughout our organization, we have increased the number of staff that are able to work from home in order to expand...

    (1)
  25. COVID-19 Update: Temporary Closure of Customer Support (Mar. 20)

    We have been monitoring the situation surrounding COVID-19 carefully, increasing our safety procedures and protocols, and reducing our operations to help limit the spread of the virus while...

    (2)
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