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Support Tracker; Forum Top: English Forums and child forums

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    World Transfer Maintenance (May 29)

    At the following time, we will be performing maintenance on the World Transfer service, during which this feature will be unavailable.

    We apologize for any inconvenience this may cause and thank...

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    FINAL FANTASY XI Updated (May 19, 20)

    A version update was performed on FINAL FANTASY XI at the following time.

    [Date & Time]
    May 19, 2020 23:30 (PDT)
    May 20, 2020 07:30 (BST)
    May 20, 2020 06:30 (GMT)

    [Affected Service]
    FINAL...

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    All Worlds Maintenance (May 19, 20)

    At the following time, we will be performing server maintenance for FINAL FANTASY XI. During this period, FINAL FANTASY XI will be unavailable.

    We apologize for any inconvenience this may cause...

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    Currently Known Issue (May 17, 18)

    We have confirmed the following issue.
    We are currently investigating, and ask for your patience as we resolve the issue promptly.

    [Confirmed Issue]
    - The "ILv109 High Tier Relic Armor"...

    (0)
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    World Transfer Maintenance (May 15)

    At the following time, we will be performing maintenance on the World Transfer service, during which this feature will be unavailable.

    We apologize for any inconvenience this may cause and thank...

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  6. Square Enix European Support Centre Limited Services – COVID-19 Update (May 11)

    During this extraordinary period, we continue to ensure the health and safety of our employees, while also attempting to reply to all of your queries as quickly as possible.

    Presently, due to the...

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    FINAL FANTASY XI Updated (May 10, 11)

    A version update was performed on FINAL FANTASY XI at the following time.

    * Clients will update automatically upon launch after the date and time below. After the following time, the update will...

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    All Worlds Maintenance (May 10, 11)

    At the following time, we will be performing server maintenance in order to accompany a version update for FINAL FANTASY XI. During this period, FINAL FANTASY XI will be unavailable.

    We apologize...

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  9. Important Information about Account Access Recovery

    If you are encountering issues accessing your SQUARE ENIX Account or need to change your registered information (email address, name, etc.), please be sure to read the following articles. These will...

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    World Transfer Maintenance (Apr. 27, 28): Completed Early

    The maintenance on the World Transfer service for FINAL FANTASY XI has completed earlier than anticipated.

    We apologize for any inconvenience caused, and we thank you for your understanding.
    ...

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  11. Recovery from Support Feature Technical Difficulties (4/27)

    We are pleased to announce that the technical difficulties regarding sending and reports to the Support Center and in-game Helpdesk have been resolved.

    Users are able to use the following services...

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    199

    World Transfer Maintenance (Apr. 27, 28)

    At the following time, we will be performing maintenance on the World Transfer service, during which this feature will be unavailable.

    We apologize for any inconvenience this may cause and thank...

    (0)
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    194

    All Worlds Maintenance (Apr. 9, 10)

    At the following time, we will be performing server maintenance for FINAL FANTASY XI. During this period, FINAL FANTASY XI will be unavailable.

    We apologize for any inconvenience this may cause...

    (0)
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    254

    FINAL FANTASY XI Updated (Apr. 2, 3)

    A version update was performed on FINAL FANTASY XI at the following time.

    * Clients will update automatically upon launch after the date and time below. After the following time, the update will...

    (0)
  15. Square Enix European Support Centre Limited Services – COVID-19 Update (May 11)

    Due to the continuing challenges presented by the global COVID-19 pandemic, we have taken measures to ensure the health and safety of our teams whilst continuing to provide support.

    Regrettably,...

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    Forum Maintenance (Mar. 31, Apr. 1): Canceled

    The maintenance on the FINAL FANTASY XI forum that was scheduled for the time below has been canceled.

    We will notify you of any future scheduling at a later date.

    We apologize for any...

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    Forum Maintenance (Mar. 31, Apr. 1)

    At the following time, we will be performing maintenance on the FINAL FANTASY XI Forum.
    During maintenance, the FINAL FANTASY XI Forum will be unavailable.

    We apologize for any inconvenience this...

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    All Worlds Maintenance (Apr. 2, 3)

    At the following time, we will be performing server maintenance in order to accompany a version update for FINAL FANTASY XI. During this period, FINAL FANTASY XI will be unavailable.

    We apologize...

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  19. Square Enix European Support Closed – COVID-19 Update (Mar. 25): Follow-up

    The teams at Square Enix have been hard at work to get our support staff back online and we are happy to inform you that the European Support Centre has now resumed email support.

    If you have...

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  20. COVID-19 Update: Temporary Closure of Customer Support (Mar. 20): Follow-up

    Update on Temporary Support Closures

    Thanks to the hard work of several teams throughout our organization, we have increased the number of staff that are able to work from home in order to expand...

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  21. Square Enix European Support Centre – COVID-19 Update (Mar. 23)

    Due to the extraordinary circumstances and fast evolving global situation the world is facing with the COVID-19 pandemic, we want to update you on how this may impact you when contacting SQUARE ENIX...

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  22. COVID-19 Update: Temporary Closure of Customer Support (Mar. 20)

    We have been monitoring the situation surrounding COVID-19 carefully, increasing our safety procedures and protocols, and reducing our operations to help limit the spread of the virus while...

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  23. Recovery from Forum Technical Difficulties (Mar. 17)

    During the time below, we experienced technical difficulties that prevented users from using the FINAL FANTASY XI forums.

    We are pleased to announce that the issue has been resolved and apologize...

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  24. Forum Login Technical Difficulties (Mar. 17)

    We are currently experiencing technical difficulties that prevented users from logging in to the FINAL FANTASY XI forums.

    We apologize for any inconvenience this may be causing, and we thank you...

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    Current Known Issue (Mar. 13)

    We have confirmed the issue below.
    We are currently looking into the issue and we ask for your patience while it is being addressed.

    [Confirmed Issue]
    - When trading Wanted equipment augmented...

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