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  1. [NA] An Issue with Visa Debit Card (May 1): Follow-up 2

    Following the successful testing of our adjustments, we have finalized the date for the fix that will enable Visa Debit cards to be used as a payment method in our online services. We will be...

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    [EU] Payment Processor Update (May 30): Follow-up

    We'd like to provide an update for French customers about the use of the payment options CB Visa/Mastercard, when making purchases.

    We're currently working hard to implement system changes to...

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    FINAL FANTASY XI Updated (Jul. 9, 10)

    A version update was performed on FINAL FANTASY XI at the following time.

    * This version update will be accompanied by a client program version update. After the date, the update will...

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    All Worlds Maintenance (Jul. 9, 10)

    At the following time, we will be performing server maintenance in order to accompany a version update for FINAL FANTASY XI. During this period, FINAL FANTASY XI will be unavailable.

    We apologize...

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  5. Recovery from Square Enix Account Management System Issue (Jun. 19, 20)

    At the following time, we experienced an issue with the Square Enix Account Management System.

    We are pleased to announce that the issue has been resolved and we sincerely apologize for any...

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    FINAL FANTASY XI Updated (Jun. 9, 10)

    A version update was performed on FINAL FANTASY XI at the following time.

    * This version update will be accompanied by a client program version update. After the date, the update will...

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    All Worlds Maintenance (Jun. 9, 10)

    At the following time, we will be performing server maintenance for FINAL FANTASY XI. During this period, FINAL FANTASY XI will be unavailable.

    We apologize for any inconvenience this may cause...

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    [EU] Payment Processor Update (May 30)

    Following up on the feedback from our customers, we are pleased to announce that we will be implementing adjustments to our payment options which will once again enable CB Visa/Mastercard as an...

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    World Transfer Maintenance (May 31)

    At the following time, we will be performing maintenance on the World Transfer service, during which this feature will be unavailable.

    We apologize for any inconvenience this may cause and thank...

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  10. [NA] Upcoming Changes to FINAL FANTASY XI Payments

    Thank you for your continued support of FINAL FANTASY XI.
    We have an announcement regarding upcoming changes related to FINAL FANTASY XI subscription and Crysta purchases.

    Beginning June 25,...

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    FINAL FANTASY XI Updated (May 22)

    A version update was performed on FINAL FANTASY XI at the following time.

    [Date & Time]
    May 22, 2024 1:30 (PDT)
    May 22, 2024 8:30 (GMT)
    May 22, 2024 9:30 (BST)

    [Affected Service]
    FINAL...

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    FINAL FANTASY XI Updated (May 20, 21)

    A version update was performed on FINAL FANTASY XI at the following time.

    [Date & Time]
    May 20, 2024 21:30 (PDT)
    May 21, 2024 4:30 (GMT)
    May 21, 2024 5:30 (BST)

    [Affected Service]
    FINAL...

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  13. All Worlds Emergency Maintenance (May 20, 21)

    At the following time, we will be performing emergency maintenance on FINAL FANTASY XI.
    During this period, FINAL FANTASY XI will be unavailable.

    We apologize for any inconvenience this may...

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    Current Known Issue (May 17)

    We have confirmed the following issue. We are currently investigating and ask for your patience as we work to resolve the issue.

    [Confirmed Issue]
    - Players may not receive the Records of...

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    FINAL FANTASY XI Updated (May 12, 13)

    A version update was performed on FINAL FANTASY XI at the following time.

    * This version update will be accompanied by a client program version update. After the date, the update will...

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    All Worlds Maintenance (May 12, 13)

    At the following time, we will be performing server maintenance for FINAL FANTASY XI. During this period, FINAL FANTASY XI will be unavailable.

    We apologize for any inconvenience this may cause...

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    World Transfer Maintenance (May 10)

    At the following time, we will be performing maintenance on the World Transfer service, during which this feature will be unavailable.

    We apologize for any inconvenience this may cause and thank...

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  18. Recovery from Account Management System Issue (May 3)

    At the following time, we experienced login issues with the Square Enix Account Management System and FINAL FANTASY XI Forums using Firefox.

    We are pleased to announce that the login issue has...

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  19. [NA] An Issue with Visa Debit Card Transactions (May 1)

    Following the implementation of the new payment processor on April 23, 2024 we have been receiving reports from users that Visa Debit card transactions were not functioning properly.

    Thanks to...

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  20. [EU] Square Enix Support Centre – May 2024 Bank Holiday Closures

    Due to the number of bank holidays being celebrated in the United Kingdom during the month of May, the European Square Enix Support Centre will be closed on the following dates:

    • Monday, May 6...

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  21. [EU] Square Enix Europe Support Centre Limited Services – Follow-Up (Apr 29)

    We are pleased to announce that the live chat service is now available again.

    We thank you for your patience and understanding in this matter.

    [Date & Time]
    From April 5, 2024 to April 22,...

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  22. Account Management System Maintenance (Apr. 22, 23)

    We will be performing maintenance on the Square Enix Account Management System at the time below.

    During maintenance, the following operations and procedures will not be available.

    We apologize...

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    FINAL FANTASY XI Updated (Apr. 9, 10)

    A version update was performed on FINAL FANTASY XI at the following time.

    * This version update will be accompanied by a client program version update. After the date, the update will...

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    All Worlds Maintenance (Apr. 9, 10)

    At the following time, we will be performing server maintenance for FINAL FANTASY XI. During this period, FINAL FANTASY XI will be unavailable.

    We apologize for any inconvenience this may cause...

    (0)
  25. Important Update About Purchases and Subscriptions (Apr. 5)

    The change to the payment processor used for purchases on the FINAL FANTASY XIV: Mog Station, FINAL FANTASY XIV Online Store and Square Enix Account Management sites is scheduled to be implemented on...

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