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Sorry, I suppose the context wasn't clear.

I meant I had bought server transfer for a character, and went through the motions, but it was still "stuck" on the origin server, and that is when I...

I've been stuck before, and a Gamemaster was able to help me out with it, so I'd say yes, they most likely can do something about it if they want to.

I thought they didn't, since ages past,...