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  1. [EU] SQUARE ENIX Support Centre Holiday Hours

    During the Christmas and New Year period, the European SQUARE ENIX Support Centre will be available as follows:

    [Dates]

    19th to 22nd December: Open
    23rd to 26th December: Closed
    27th to 29th...

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  2. [EU] Square Enix Support Centre - August Bank Holiday closure 2023

    Due to the Summer bank holiday, the European Square Enix Support Centre will be closed on Monday, August 28.

    GM support for FINAL FANTASY XI and FINAL FANTASY XIV will still be available during...

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  3. [EU] Square Enix Support Centre – May Bank Holiday Closures

    Due to the number of bank holidays being celebrated in the United Kingdom during the month of May, the European Square Enix Support Centre will be closed on the following dates:

    • Monday, May 1...

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  4. [EU] Square Enix Support Centre – Easter Closure 2023

    Due to the Easter holidays in the United Kingdom, the European Square Enix Support Centre will be closed on Friday, April 7 and Monday, April 10.

    GM support for FINAL FANTASY XIV and FINAL FANTASY...

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  5. [EU] SQUARE ENIX Support Centre Holiday Hours

    During the Christmas and New Year period, the European SQUARE ENIX Support Centre will be available as follows:

    [Dates]

    19th to 23rd December: Open
    24th to 27th December: Closed
    28th to...

    (0)
  6. [EU] Square Enix Support Centre – 19th September 2022 Closure

    Due to the Bank Holiday being observed in the United Kingdom due to Her Majesty Queen Elizabeth II's State Funeral, the European Square Enix Support Centre will be closed on Monday, September 19.
    ...

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  7. [EU] Square Enix Support Centre – June Bank Holidays closure 2022

    Due to the June Bank Holidays, the European Square Enix Support Centre will be closed on Thursday, June 2 and Friday, June 3.

    GM support for FINAL FANTASY XI will still be available during this...

    (0)
  8. EU Square Enix Support Centre - Early May Bank Holiday closure 2022

    Due to the Early May Bank Holiday, the European Square Enix Support Centre will be closed on Monday, May 2.

    GM support will still be available during this time.

    The Square Enix Support Centre...

    (0)
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    [EU] SQUARE ENIX Support Centre Holiday Hours

    During the Christmas and New Year period, the European SQUARE ENIX Support Centre will be available as follows:

    [Dates]

    20th to 24th December: Open
    27th & 28th December: Closed
    29th to 31st...

    (1)
  10. Square Enix European Support Centre - Increased Contact Volume

    Due to a record number of contacts, it may take us longer to respond to your query than usual and we apologise for any delays in response you're experiencing.

    Remember to make use of our Knowledge...

    (1)
  11. Square Enix European Support Centre Limited Services (Jun. 22)

    We are currently receiving a much higher volume of contacts than usual and as a result it may take us a little longer to respond to your query.

    Our Support Centre team continues to work from home...

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  12. Square Enix European Support Centre Limited Services – COVID-19 Update (Mar 2021)

    Due to the impact of COVID-19 on our day to day lives, Square Enix Europe Support Centre services continue to be provided by our dedicated team of agents from their homes.

    As such, we are...

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    SQUARE ENIX Support Centre Holiday Hours [EU]

    During the Christmas and New Year period, the European SQUARE ENIX Support Centre will be available as follows:

    [Dates]

    21st to 24th December: Open
    25th December: Closed
    28th December:...

    (0)
  14. Square Enix European Support Centre Limited Services – COVID-19 Update (Aug 20)

    As the global COVID-19 situation continues, Square Enix European Support Centre services remain limited while our teams work from home.

    We are currently providing support by email only....

    (0)
  15. Square Enix European Support Centre Limited Services – COVID-19 Update (May 11)

    During this extraordinary period, we continue to ensure the health and safety of our employees, while also attempting to reply to all of your queries as quickly as possible.

    Presently, due to the...

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  16. Important Information about Account Access Recovery

    If you are encountering issues accessing your SQUARE ENIX Account or need to change your registered information (email address, name, etc.), please be sure to read the following articles. These will...

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  17. Square Enix European Support Centre Limited Services – COVID-19 Update (Mar 2021)

    Due to the continuing challenges presented by the global COVID-19 pandemic, we have taken measures to ensure the health and safety of our teams whilst continuing to provide support.

    Regrettably,...

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  18. Square Enix European Support Closed – COVID-19 Update (Mar. 25): Follow-up

    The teams at Square Enix have been hard at work to get our support staff back online and we are happy to inform you that the European Support Centre has now resumed email support.

    If you have...

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  19. Square Enix European Support Centre – COVID-19 Update (Mar. 23)

    Due to the extraordinary circumstances and fast evolving global situation the world is facing with the COVID-19 pandemic, we want to update you on how this may impact you when contacting SQUARE ENIX...

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  20. Temporary Suspension of European GM Petition Service (Jan. 18)

    At the following times, the European GM petition service will be unavailable due to internal network maintenance.

    Please note that during this time, the North American GM petition service will be...

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    [EU] SQUARE ENIX Support Centre Holiday Hours

    During the Christmas and New Year period, the European SQUARE ENIX Support Centre will be available during the following hours.

    [Dates]
    24th December: Open from 9:00 to 16:00 (GMT)
    25th...

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    [EU] Support Centre Limited Service (Oct. 30): Follow up

    Contrary to the earlier announcement, Square Enix Account related services were not impacted by the Square Enix Account Management System server maintenance, from Oct 30, 2019 0:00 (GMT).

    We...

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    [EU] Support Center Limited Service (Oct. 30)

    At the following time, maintenance will be performed on the Square Enix account management system server.

    During this period, we will be unable to provide the following services.

    - Sending new...

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  24. Recovery from EU Support Centre Technical Difficulties (May 22)

    At the time below, chat and phone support for the European SQUARE ENIX Support Centre were unavailable due to technical difficulties.

    We are pleased to announce that these issues have been...

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  25. Support Functions Technical Difficulties (May 21)

    The European Square Enix Support Centre is currently experiencing technical difficulties causing the chat and phone service to be unavailable.

    We are working to resolve these issues and will...

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