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During the Christmas and New Year period, the European SQUARE ENIX Support Centre will be available as follows:

[Dates]

21st to 24th December: Open
25th December: Closed
28th December:...

As the global COVID-19 situation continues, Square Enix European Support Centre services remain limited while our teams work from home.

We are currently providing support by email only....

During this extraordinary period, we continue to ensure the health and safety of our employees, while also attempting to reply to all of your queries as quickly as possible.

Presently, due to the...

If you are encountering issues accessing your SQUARE ENIX Account or need to change your registered information (email address, name, etc.), please be sure to read the following articles. These will...

Due to the continuing challenges presented by the global COVID-19 pandemic, we have taken measures to ensure the health and safety of our teams whilst continuing to provide support.

Regrettably,...

The teams at Square Enix have been hard at work to get our support staff back online and we are happy to inform you that the European Support Centre has now resumed email support.

If you have...

Due to the extraordinary circumstances and fast evolving global situation the world is facing with the COVID-19 pandemic, we want to update you on how this may impact you when contacting SQUARE ENIX...

At the following times, the European GM petition service will be unavailable due to internal network maintenance.

Please note that during this time, the North American GM petition service will be...

During the Christmas and New Year period, the European SQUARE ENIX Support Centre will be available during the following hours.

[Dates]
24th December: Open from 9:00 to 16:00 (GMT)
25th...

Contrary to the earlier announcement, Square Enix Account related services were not impacted by the Square Enix Account Management System server maintenance, from Oct 30, 2019 0:00 (GMT).

We...

At the following time, maintenance will be performed on the Square Enix account management system server.

During this period, we will be unable to provide the following services.

- Sending new...

At the time below, chat and phone support for the European SQUARE ENIX Support Centre were unavailable due to technical difficulties.

We are pleased to announce that these issues have been...

The European Square Enix Support Centre is currently experiencing technical difficulties causing the chat and phone service to be unavailable.

We are working to resolve these issues and will...

Due to the Easter holidays, the European SQUARE ENIX Support Centre will be closed from Friday, April 19 until Monday, April 22.

GM support for FINAL FANTASY XI and FINAL FANTASY XIV will still be...

At the time below, chat and phone support was unavailable for the European SQUARE ENIX Support Centre due to technical difficulties.

We are pleased to announce that the issue has been addressed....

The European Square Enix Support Centre is currently experiencing technical difficulties, causing the chat and phone service to be unavailable.

We are working to resolve these issues and will...

In observance of the Christmas and New Year holidays, the European SQUARE ENIX Support Centre will be operating during the following hours.

[Dates]
24th December: Open from 9:00 to 16:00 (GMT) ...

We regret to inform you that ongoing network issues continue causing intermittent outages and are preventing us from providing support.
As a result Support Centre services may become unavailable at...

During the time below, we experienced network technical difficulties caused by DDoS attacks.

At this time, the situation seems to have stabilised and support services are back up as normal.

We...

If you are using a Software Token, please be sure that you keep your Emergency Removal Password in a safe place. If you do not remove your software token from your account beforehand, this password...

We experienced technical difficulties with the European GM Petition Service.

We are pleased to announce that the issue has been resolved, and we apologise for any inconvenience this may have...

After a spell of extreme weather in the UK, which forced us to close the EU Support Centre, we are pleased to announce that full support services have now resumed sooner than expected. Assistance by...

We are pleased to inform you we will resume limited email assistance from tomorrow, Friday 2 March at 9:00 (GMT). Chat and phone services will remain unavailable until further notice due to the...

As a result of the worsening weather conditions in the UK, we're very sorry to inform you that EU Support Centre services will remain unavailable on Thursday, March 1st.

Please rest assured that...

We regret to announce that due to the severe weather conditions, we have been forced to close the EU Support Centre early today.
As a result chat, email and phone services will be unavailable for...