Could SE work on their customer service a little?
Hi,
Before I went to forum boards and such I thought I would come right to the source.
As of late I have attempted to re-obtain a hacked account. It was successful which was great! I log in- but to my surprise, find my character is on another server and stripped of all belongings.
Alright.. well.. I got the account back- maybe SE will help me restore back to a specified date?
This was my thought approximately 3 months ago.
Ever since starting this adventure I have sent off a total of 37 emails asking for a reply on how my rollback is going. To which I am met with several strange replies such as:
"This matter is too difficult to explain over email please call out hotlines.." (Note: The Square enix customer support phone line has been down since Coronavirus, stating they are "on Holiday")
"This matter has already been resolved, goodbye!" (It was not)
"Please use our live webchat to speak with a representative.." (Live webchat also down)
Okay.. so months have passed. I have no clue where I am with my game account restoration. The only thing I can do in FFXI is farm gil.. any progress I make on RP, or farming an Aeonic weapon tier, or skilling up crafts.. all of that will be wiped away if I get an account restoration as I asked.. so I bide my time.
Now it's important to note some of the valuables I lost.. things like Orph. sash which clocks in at 200m on my server.. Stauntch +1, Stinky +1, all these super expensive items AND liquid gil of around 300+mil.
Thus far in my time back I have been farming and crafting like a mad man. I have tried doing every solo event possible to farm, and I am just now hitting 200m. That's a drop in the bucket compared to what I have lost.. and I just don't have the heart in me to continue farming like this JUST TO GET BACK WHAT I LOST.
I reach out to a GM today.. he was kind enough to at least chase down an answer, but read for yourself what he had to say:
https://drive.google.com/file/d/1Csz...ew?usp=sharing
https://drive.google.com/file/d/1rcZ...ew?usp=sharing
https://drive.google.com/file/d/1yZl...ew?usp=sharing
https://drive.google.com/file/d/10fg...ew?usp=sharing
Your image tags don't work.
https://drive.google.com/file/d/1Csz...ew?usp=sharing
https://drive.google.com/file/d/1rcZ...ew?usp=sharing
https://drive.google.com/file/d/1yZl...ew?usp=sharing
https://drive.google.com/file/d/10fg...ew?usp=sharing
So, SE.. my advice to you would be to treat your customers like you value them before it's too late. This was wrong and you know it. No explanation to what occurred. No rationale why you couldn't help me.. and you PLAYED GAMES for 3 months while I sat on pins and needles expecting something from you.
I can't believe y'all. You should be ashamed.