Square Enix European Support Centre Limited Services – COVID-19 Update (Mar 2021)

Due to the continuing challenges presented by the global COVID-19 pandemic, we have taken measures to ensure the health and safety of our teams whilst continuing to provide support.

Regrettably, as a result of these measures, the live contact phone and chat options are currently unavailable.

While phone support is suspended for the foreseeable future, we are exploring solutions to restore the chat service and will provide updates when available.

Email and in-game GM support remain available but, as ever, we encourage you to make use of our Knowledge Base articles at https://support.eu.square-enix.com/ before submitting a ticket.

We continue to do our best to ensure tickets are resolved in a timely manner, however it may take us longer than usual to respond to you.

We apologise for any inconvenience this may cause and thank you for your understanding throughout these unprecedented times.

[Date & Time]
From Mar. 24, 2020

[Details]
Live support services unavailable

[Cause]
Reduced support capacity

[Affected Services]
Square Enix EU Support Centre
- Chat and Phone support

During this extraordinary period, we continue to ensure the health and safety of our employees, while also attempting to reply to all of your queries as quickly as possible.

Presently, due to the current necessity to work from home and the challenges this brings, we are only able to offer limited email and in-game GM support and as a result it is taking longer than usual to respond to your questions.

We are currently receiving a much larger volume of tickets than usual and we'd like to apologise for any delays in response you're experiencing.

Please remember to make use of our Knowledge Base articles at https://support.eu.square-enix.com/ before submitting a ticket as this helps us to prioritise the most urgent cases.

Please pay particular attention to the following articles:

Important Information about Account Access Recovery
https://support.eu.square-enix.com/n...eb5f2c41eb74da

Important Notice to All Software Token Users
https://support.eu.square-enix.com/n...861bb3f515fcc9

We are grateful for your patience and understanding during this unprecedented time and assure you that we are doing our very best to address all of your enquiries as soon as we can.

[Date & Time]
From Mar. 24, 2020

[Details]
Live support services unavailable

[Cause]
Reduced support capacity

[Affected Services]
Square Enix EU Support Centre
- Chat and Phone support

As the global COVID-19 situation continues, Square Enix European Support Centre services remain limited while our teams work from home.

We are currently providing support by email only. Unfortunately we are unable to offer phone and chat support at present.

We are receiving a large volume of contacts at the moment, which may mean you wait longer than usual for our response, but please rest assured that we are working as hard as ever to get back to you as soon as possible.

We are grateful for your understanding and patience and assure you that we will be restoring all avenues of support as soon as we can.

[Date & Time]
From Mar. 24, 2020

[Details]
Live support services unavailable

[Cause]
Reduced support capacity

[Affected Services]
Square Enix EU Support Centre
- Chat and Phone support

Due to the impact of COVID-19 on our day to day lives, Square Enix Europe Support Centre services continue to be provided by our dedicated team of agents from their homes.

As such, we are currently only able to provide support via email and chat. Chats can be submitted between 11:00 and 17:00 UK time.
Please note that phone support remains unavailable at present.

We continue to work as hard as ever to offer you the best possible customer service and we thank you for your patience and understanding.

[Date & Time]
From Mar. 24, 2020

[Details]
Phone support services unavailable

[Cause]
Reduced support capacity

[Affected Services]
Square Enix EU Support Centre
Phone support